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- Tasks: Connect clients with care providers and ensure outstanding service.
- Company: Join Country Cousins, a leading live-in care agency since 1959.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and personal growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive culture.
- Qualifications: Customer service experience is essential; strong people skills and organisation are key.
- Other info: Flexible hours with occasional on-call shifts; driving licence preferred.
The predicted salary is between 21600 - 37800 £ per year.
An exciting opportunity to make a real difference in people's lives! Do you want a role where no two days are the same? Do you enjoy helping others live a better quality of life? Are you looking for a fulfilling career with great progression opportunities? If so, we have the perfect role for you!
Due to continued growth, we're expanding our team and looking for a dedicated Account Manager to join us. This role is all about connecting people who care - matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms. If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!
Why Join Us?
- Competitive Salary - Up to £27,000 performance-based bonuses for achieving key targets
- Work-Life Balance - Hybrid working (4 days in the office after training, 1 from home)
- Generous Leave - 25 days' holiday your birthday off!
- Career Progression - Opportunities to advance to Senior Account Manager and beyond!
- Personal Growth - Ongoing learning & development with 1-to-1 coaching and career planning
- Supportive Culture - A company that values and recognises your contributions
- Making a Difference - Be part of something truly rewarding by helping people every day
Your Role as an Account Manager:
As an Account Manager, you'll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:
- Managing your own portfolio of clients and care providers
- Carefully matching care providers to clients based on needs and preferences
- Supporting and guiding clients throughout the care process
- Handling incoming calls and responding to care provider inquiries
- Ensuring seamless service transitions with accurate handovers
- Continuously improving operations to enhance service quality
- Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)
Who We're Looking For:
- Have previous customer service experience (essential)
- Thrive in a fast-paced, customer-focused environment
- Have strong people skills and enjoy building relationships
- Genuinely care about helping others and making a positive impact
- Are well-organised, detail-oriented, and proactive
- Are proficient in Microsoft Office (including Excel)
- Are flexible to work occasional weekends and on-call shifts (paid)
- Have access to a car and a valid driving licence (preferred, due to limited public transport)
Work Schedule:
Monday - Friday, 9 AM - 5 PM (with some paid evening on-call shifts, 5 PM - 10 PM) 1 weekend in every 8 weeks (on-call from home, paid)
Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!
Client Relationship Executive employer: Trinity Homecare Ltd
Contact Detail:
Trinity Homecare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Familiarise yourself with the care industry and the specific needs of clients. Understanding the challenges they face will help you connect better with potential clients and care providers, showcasing your empathy and commitment to making a difference.
✨Tip Number 2
Network with professionals in the care sector. Attend local events or join online forums related to care services. Building relationships with others in the field can provide valuable insights and may even lead to referrals for your application.
✨Tip Number 3
Demonstrate your customer service skills in conversations. Whether it's through informal chats or during interviews, share examples of how you've successfully managed client relationships in the past, highlighting your ability to thrive in a fast-paced environment.
✨Tip Number 4
Be prepared to discuss your organisational skills and detail-oriented approach. Think of specific instances where you've successfully managed multiple tasks or projects, as this will resonate well with the role's requirements.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Client Relationship Executive. Emphasise your ability to build relationships and your empathy towards clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the care industry. Mention specific examples of how you've made a positive impact in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience you have in managing client portfolios or providing support in a fast-paced environment.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a hybrid role and your commitment to making a difference in people's lives. This will help convey your genuine interest in the position.
How to prepare for a job interview at Trinity Homecare Ltd
✨Show Your Empathy
As a Client Relationship Executive, empathy is key. Be prepared to share examples of how you've helped others in previous roles, demonstrating your ability to connect with clients and understand their needs.
✨Highlight Customer Service Experience
Since previous customer service experience is essential for this role, make sure to discuss your relevant experiences. Talk about specific situations where you successfully managed client relationships or resolved issues.
✨Demonstrate Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would handle them, particularly regarding client care and support.
