At a Glance
- Tasks: Lead the commercial success of our growing Live-in Care division and drive performance.
- Company: Join Trinity Homecare, an award-winning care provider with a strong reputation.
- Benefits: Competitive salary, career progression, and a supportive leadership team.
- Other info: Opportunity to influence strategy and work in a collaborative environment.
- Why this job: Shape the future of Live-in Care while making a meaningful impact.
- Qualifications: Commercially minded leader with experience in driving business growth.
The predicted salary is between 55000 - 55000 £ per year.
Lead the commercial future of a growing Live-in Care division. This is an exciting opportunity to join Trinity Homecare at a pivotal stage of growth and play a leading role in shaping the future of our Live-in Care service. As Head of Commercial Performance, you will have significant influence across commercial strategy, operational delivery, workforce capacity, and business growth. Working closely with senior leadership, you will drive performance, strengthen strategic partnerships, and help position Trinity Homecare as the provider of choice for high-quality live-in care services across the UK.
Role Purpose
As Head of Commercial Performance, you will lead the commercial and operational success of the Live-in Care division, ensuring sustainable growth, strong profitability, and outstanding service delivery. You will oversee all commercial aspects of the service including pipeline performance, client mobilisation, workforce planning, and stakeholder engagement, while supporting the wider strategic direction of the business. This is a highly visible leadership role with the opportunity to influence growth strategy, operational performance, and long-term service development.
Objectives
- Driving sustainable business growth across the Live-in Care division
- Improving conversion rates, client retention, and overall profitability
- Ensuring effective mobilisation of clients and carers
- Maintaining strong workforce capacity to support operational demand
- Delivering excellent client outcomes and service continuity
- Supporting Trinity Homecare’s ambition to expand and strengthen its Live-in Care offering
Responsibilities
Commercial & Operational Leadership- Lead performance across key commercial metrics including new business growth, conversions, retention, and profitability
- Develop and implement operational plans aligned to monthly and annual targets
- Monitor service performance and implement initiatives to improve operational efficiency and client continuity
- Work closely with Finance to support pricing strategy, affordability, and margin performance
- Ensure effective workforce planning and timely client placements
- Support strategic decision-making across the Live-in Care division
- Build and maintain strong relationships with healthcare organisations, commissioners, and key external stakeholders
- Identify and develop opportunities for growth across private and funded care markets
- Represent Trinity Homecare at networking events, regional forums, and partnership meetings
- Help strengthen Trinity’s reputation as a trusted provider of high-quality live-in care solutions
- Partner with Recruitment and Operations teams to maintain strong carer capacity and service continuity
- Promote a high-performance culture focused on collaboration, accountability, and excellence
- Work cross-functionally with Marketing, Finance, Recruitment, and Operations to support business objectives
Person Specification
We are looking for someone who is:
- Commercially minded with strong operational awareness
- Experienced in driving performance and delivering business growth
- Confident managing stakeholder relationships and developing partnerships
- Skilled in workforce planning and service delivery management
- A proactive and resilient leader with a solutions-focused mindset
- Passionate about delivering exceptional care services and leading teams with integrity
You will ideally have experience within live-in care, healthcare, social care, or another service-led operational environment.
Why Join Trinity Homecare?
- Opportunity to shape and influence a key growth area within the business
- Join an award-winning and values-driven care provider
- High-visibility leadership role with genuine strategic impact
- Collaborative and supportive senior leadership team
- Career progression and development opportunities within a growing organisation
- Competitive salary and benefits package
If you are an ambitious leader looking for an opportunity to combine commercial success with meaningful, person-centred care, we would love to hear from you. Apply today and help shape the future of Live-in Care at Trinity Homecare.
About Us
Trinity is an award-winning care provider, proudly rated ‘Outstanding’ by the CQC, placing us in the top 4% of care companies in the UK. With over 20 years of experience, we’re known for delivering care that’s personal, trusted, and truly compassionate, values that resonate through everything we do. As an approved NCFE Training Centre, we offer exciting opportunities for both new and experienced carers to gain nationally recognised qualifications while they work. At Trinity, we don’t just talk about our values, we live them every single day.
Head of Commercial - Live-in-Care employer: Trinity Homecare Group
Trinity Homecare is an exceptional employer, offering a unique opportunity to lead the commercial future of our Live-in Care division in a supportive and values-driven environment. With a focus on career progression, competitive salary, and a collaborative leadership team, we empower our employees to make a meaningful impact in the lives of those we care for. Join us and be part of an award-winning organisation that prioritises personal, trusted, and compassionate care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial - Live-in-Care
✨Tip Number 1
Network like a pro! Get out there and connect with people in the live-in care sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for care! When you get the chance to chat with hiring managers or during interviews, share your experiences and what drives you in the care sector. Let them see your enthusiasm for delivering exceptional service and how you can contribute to their mission.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for leadership roles in care and practice your responses. Think about how your skills align with Trinity Homecare’s values and be ready to discuss how you can drive performance and growth in their Live-in Care division.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Trinity Homecare. Don’t forget to tailor your application to highlight your commercial acumen and operational expertise!
We think you need these skills to ace Head of Commercial - Live-in-Care
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Commercial role. Highlight your experience in driving performance and business growth, as well as your ability to build strong relationships with stakeholders.
Showcase Your Leadership Skills:We want to see how you've led teams and driven results in previous roles. Share specific examples that demonstrate your proactive and resilient leadership style, especially in a fast-paced environment like live-in care.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills related to commercial strategy and operational delivery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of Live-in Care at Trinity Homecare.
How to prepare for a job interview at Trinity Homecare Group
✨Know Your Numbers
As the Head of Commercial Performance, you'll need to demonstrate a strong grasp of key commercial metrics. Brush up on your knowledge of conversion rates, client retention, and profitability figures relevant to live-in care. Being able to discuss these metrics confidently will show that you're ready to drive performance from day one.
✨Showcase Your Leadership Style
This role requires a proactive and resilient leader. Prepare to share examples of how you've successfully led teams in the past, particularly in fast-paced environments. Highlight your ability to foster collaboration and accountability, as well as how you’ve navigated challenges while maintaining service excellence.
✨Build Relationships
Since this position involves significant stakeholder engagement, think about how you can illustrate your relationship-building skills. Prepare anecdotes that showcase your experience working with healthcare organisations and commissioners, and be ready to discuss how you can strengthen Trinity Homecare's reputation as a trusted provider.
✨Align with Company Values
Trinity Homecare prides itself on its values of trust, care, and change. Familiarise yourself with these principles and be prepared to discuss how they resonate with your own leadership philosophy. Showing that you align with their mission will help you stand out as a candidate who truly fits the company culture.
