Service Engineer - Fire & Security Systems

Trinity Fire & Security Systems, part of the PTSG Group, have delivered industry leading services in the Fire and Security industry for over 28 years. As we continue our growth into 2025, we are looking to strengthen our team of skilled engineers with the addition of a Fire & Security Service Engineer.\\n\\nAs a Service Engineer at Trinity, you will gain access to a wide range of benefits including a national discounts programme, support for your continued development within the company and the opportunity to earn through our engineering commission scheme!\\n\\nLocation: Reading & Guildford\\n\\nThe role of Service Engineer\\n\\nAs a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards.

You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.\\n\\nThe key tasks include the following:\\n\\nCarry out all other necessary works required at customer premises in accordance with the Company’s quality standards.\\n\\nEffectively communicate with customers to ensure a good understanding of system and site status.\\n\\nLiaise with service administrators and other internal stakeholders to ensure our service commitments are met.\\n\\nWork to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.\\n\\nWhat systems experience do you need?\\n\\nFire – Gent, Notifier, Advanced\\n\\nCCTV – HikVision, Avigilon, Dahua\\n\\nIntruder – Galaxy, Texecom\\n\\nAccess Control – Paxton, Honeywell, Gallagher\\n\\nWe are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.\\n\\nWhat skills do you need?\\n\\nExperience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.\\n\\nAbility to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.\\n\\nA logical approach to system fault diagnosis and rectification.\\n\\nTo always provide outstanding customer service.\\n\\nExcellent verbal and written communication.\\n\\nWhat technical knowledge do you need?\\n\\nUnderstand the basic building services to test cause and effect of fire alarm interfaces.\\n\\nA comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.\\n\\nBasic Electrical Safety training (ECA).\\n\\nManufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.\\n\\nWhat will Trinity give you?\\n\\nAt Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.\\n\\nWe are also committed to providing the training required to support and develop all our employees.

As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.\\n\\nThe total package would include:\\n\\nCompetitive base salary, plus our uncapped engineer commission scheme\\n\\n23 days holiday which increases with service, plus bank holidays\\n\\nAccess to an employee discounts programme which includes discounts and cashback across over 800 national retailers\\n\\nPension scheme via Royal London\\n\\nCompany vehicle plus fuel card\\n\\nPaid overtime and travel time (minus 30 minutes each way)\\n\\nEmployee referral scheme – earn up to £2,000 for each employee you bring into Trinity\\n\\nLife Assurance\\n\\nEmployee Welfare assistance programme\\n\\nEqual Opportunities in Practice\\n\\nWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.\\n\\nSecurity Vetting\\n\\nIt is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.\\n\\nInd1