Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and service security systems like CCTV, alarms, and access control.
- Company: Join Trinity, a leading security solutions provider in London and the South East.
- Benefits: Competitive salary, uncapped commission, paid overtime, and employee discounts.
- Why this job: Gain industry-leading training while making a real difference in security.
- Qualifications: Experience with security systems and excellent customer service skills.
- Other info: Dynamic team environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer – Security Systems (CCTV, Intruder Alarm, Access Control)
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: London + South East
Salary: Competitive in Industry + Uncapped Engineer commission scheme
Trinity are hiring a Service Engineer to join our dedicated team in London and the South East. In the role, you will be providing maintenance and servicing of our clients Security systems.
As a Service Engineer at Trinity, you will have the opportunity to obtain industry leading training and earn through our engineering commission scheme!
The role of Service Engineer
You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.
Effectively communicate with customers to ensure a good understanding of system and site status.
Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
The systems you will work with at Trinity
CCTV – HikVision, Dahua, Avigilon
Access Control – Paxton, Gallagher, NEDAP
Intruder Alarm – Galaxy, Texecom, Scantronic
We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.
What skills do you need?
Experience in servicing and maintaining security systems to relevant British Standards.
Ability to identify all types of cable associated with security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
A logical approach to system fault diagnosis and rectification.
To always provide outstanding customer service.
Excellent verbal and written communication.
What technical knowledge do you need?
Understand the basic building services to test cause and effect of security system interfaces.
A comprehensive understanding of the causes and cures of security system problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
Basic Electrical Safety training (ECA).
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.
We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
Competitive base salary, plus our uncapped engineer commission scheme
23 days holiday which increases with service, plus bank holidays
Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
Pension scheme via Royal London
Company vehicle plus fuel card
Paid overtime and travel time (minus 30 minutes each way)
Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
Life Assurance
Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
INDHP
Security Systems Service Engineer employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Systems Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Trinity's values, mission, and the specific security systems they work with. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of CCTV, intruder alarms, and access control systems. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining Trinity.
We think you need these skills to ace Security Systems Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with security systems, especially CCTV, intruder alarms, and access control. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with security systems and how you can contribute to our team at Trinity. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We love a good communicator, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Systems
Familiarise yourself with the specific security systems mentioned in the job description, like CCTV brands (HikVision, Dahua) and intruder alarms (Galaxy, Texecom). Being able to discuss these systems confidently will show your technical knowledge and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Since outstanding customer service is key, prepare examples of how you've effectively communicated with clients in the past. Think about situations where you resolved issues or improved customer satisfaction, as this will highlight your ability to provide a great experience.
✨Prepare for Technical Questions
Expect questions on fault diagnosis and system maintenance. Brush up on your understanding of basic electrical safety and how to test and terminate cables. Being able to articulate your thought process during troubleshooting will impress the interviewers.
✨Show Your Commitment to Learning
Trinity values training and development, so express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you’re interested in pursuing, which aligns with their commitment to employee development.
