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For Companies At a Glance
- Tasks: Lead service operations at Heathrow, ensuring top-notch customer satisfaction and team performance.
- Company: Trinity Fire & Security, a leader in the Aviation and Fire & Security industry.
- Benefits: Competitive salary, 23 days holiday, and opportunities for career growth.
- Why this job: Make a real impact in a fast-paced environment while leading a dedicated team.
- Qualifications: Experience in facilities management with a focus on customer service and operational excellence.
- Other info: Join a vibrant team committed to delivering exceptional service and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Trinity Fire & Security are seeking an experienced Facilities Manager to lead our Service Operations at Heathrow Airport. This is a critical leadership role where you’ll drive operational performance, foster team excellence, and ensure our dedicated Heathrow service teams deliver Trinity’s high-quality standards.
This role is ideal for an experienced people manager in the Aviation, FM or Fire & Security industry who thrives in a fast-paced environment and is passionate about service delivery, customer satisfaction, and operational excellence.
What you’ll be doing
As a Facilities / Service Manager at Trinity, you will have full accountability for all service-related operations. You’ll lead, support, and develop the engineering teams, ensuring efficient delivery, customer satisfaction, and financial performance.
- Drive operational performance across the region, with a focus on delivering exceptional customer service, complaint maintenance, labour productivity, financial results, health & safety, and adherence to key KPIs.
- Take ownership of all service escalations, ensuring swift and effective resolution.
- Manage clients CAFM (Maximo) in real time.
- Work cross-functionally with Trinity’s wider support teams to optimise engineer utilisation, compliance, and service outcomes.
- Monitor, analyse, and respond to daily, weekly, and monthly KPI reports, ensuring continuous improvement and performance tracking.
What we’re looking for
At Trinity, we believe that great employees share key qualities: a vibrant energy, a positive ‘can do’ attitude, a commitment to excellence in customer service, and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.
For this exciting opportunity, we are looking for candidates with:
- Meticulous management, owning the delivery of Service contracts, ensuring quality, compliance and client satisfaction.
- A commercial mindset, with strong experience in resource planning, and meeting operational targets.
- A customer-focused approach, committed to delivering exceptional service and building long-term client relationships.
- Excellent communication, problem-solving, and decision-making skills, with a proactive and collaborative approach to leadership.
What Trinity Offers
Competitive base salary, 23 days’ holiday, increasing with service.
Facilities Manager in London employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Trinity Fire & Security thoroughly. Understand their values, recent projects, and challenges in the industry. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven operational performance and improved customer satisfaction in previous roles. Use metrics to back up your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Trinity and contributing to our mission of excellence.
We think you need these skills to ace Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in service operations, team leadership, and customer satisfaction. We want to see how your skills align with what Trinity is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the aviation industry and your commitment to operational excellence. Let us know why you’re the perfect fit for this fast-paced environment.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve customer service. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team at Trinity!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Facilities Manager in the aviation sector. Familiarise yourself with Trinity Fire & Security's values and how they align with your own experience in service delivery and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and driving performance. Be ready to discuss specific situations where you've improved customer satisfaction or resolved service escalations effectively.
✨Be Data-Driven
Since the role involves monitoring KPIs and financial performance, come prepared to discuss how you've used data to inform decisions in past roles. This could include examples of how you've analysed reports to drive continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face at Heathrow, or how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
