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For Companies At a Glance
- Tasks: Service and maintain fire alarm systems, ensuring safety and performance.
- Company: Join Trinity, a leader in fire and security solutions.
- Benefits: Competitive salary, uncapped commission, paid overtime, and discounts at over 800 retailers.
- Why this job: Make a real difference in safeguarding people and properties in your local area.
- Qualifications: Experience with fire and security systems, excellent communication skills required.
- Other info: Enjoy industry-leading training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)
Location: South London
On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments
Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance.
You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.
What’s in it for you?
Regional work – enjoy a better work-life balance.
Uncapped commission & enhanced overtime – your effort truly pays off.
Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.
Career progression – we invest in our engineers for the long term.
Key responsibilities
- Deliver planned maintenance and reactive service calls to Fire and Security systems.
- Communicate effectively with customers, providing updates and technical insights.
- Identify and carry out remedial works and small installations in line with service guidance.
- Maintain accurate records of service and performance.
Systems You’ll Work With
- Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
- CCTV: HikVision, Avigilon, Dahua
- Intruder: Galaxy, Texecom
- Access Control: Paxton, Honeywell, Gallagher
What we’re looking for
- Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
- Strong diagnostic and problem‑solving abilities.
- Excellent communication and customer service skills.
- Basic electrical safety training (ECA) and sound technical understanding of building services.
What Trinity Offers
- Competitive base salary with uncapped commission & paid overtime.
- 23 days’ holiday, increasing with service, plus bank holidays.
- Company vehicle and fuel card.
- Employee Discount Programme – savings across 800+ retailers.
- Pension via Royal London, Life Assurance, and Employee Assistance Programme.
- Referral bonus of up to £2,000.
- Ongoing training and career development opportunities.
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals is encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject satisfactory vetting and may be withdrawn if the required standards are not met.
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Fire Alarm Service Engineer employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Service Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trinity. Understand their values, the systems they work with, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Engineer, you'll need to effectively communicate with customers and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can explain technical details clearly.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you diagnosed and fixed issues with fire alarm or security systems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your logical approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Fire Alarm Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire alarm systems and any relevant qualifications. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with fire and security systems. Let us know how you can contribute to our team and make a difference in London and the South East.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, we want to see that you can communicate well with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Systems
Familiarise yourself with the fire alarm systems mentioned in the job description, like Gent and Notifier. Being able to discuss these systems confidently will show that you're serious about the role and understand what’s required.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this position, prepare examples of how you've effectively communicated with clients in the past. Think of specific situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your approach to diagnosing and rectifying faults in fire and security systems. Use real-life examples to illustrate your logical thinking and technical knowledge, which are crucial for this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training programmes offered or how the team collaborates on service commitments. It shows your interest in the company and the role.
