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For Companies At a Glance
- Tasks: Service and maintain fire alarm systems, ensuring safety and performance.
- Company: Join Trinity, a leader in fire and security solutions.
- Benefits: Competitive salary, uncapped commission, paid overtime, and discounts at over 800 retailers.
- Why this job: Make a real difference in safeguarding people and properties in your local area.
- Qualifications: Experience with fire and security systems, excellent communication skills required.
- Other info: Enjoy industry-leading training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer – Fire Alarm Systems
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Location: London & South East
Salary: Competitive base salary + uncapped Engineer commission scheme
Join Trinity and make a real difference in London & the South East. In this key role, you’ll keep our clients’ Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.
Why Trinity?
Regional work, daily work in your local region.
Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme’s.
Industry leading training, on systems such as Gent, Notifier, Protec, and Baldwin Boxall.
The role of Service Engineer
As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
Effectively communicate with customers to ensure a good understanding of system and site status.
Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
The systems you will work with at Trinity
Fire – Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
CCTV – HikVision, Avigilon, Dahua
Intruder – Galaxy, Texecom
Access Control – Paxton, Honeywell, Gallagher
What skills do you need?
Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
A logical approach to system fault diagnosis and rectification.
To always provide outstanding customer service.
Excellent verbal and written communication.
What technical knowledge do you need?
Understand the basic building services to test cause and effect of fire alarm interfaces.
A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
Basic Electrical Safety training (ECA).
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.
We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
Holiday – 23 days which increases with service, plus bank holidays
Bonus scheme – Uncapped earning potential
Employee Discount Programme – Discounts and cashback across over 800 national retailers
Pension scheme – Via Royal London
Company vehicle – With fuel card
Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
Life Assurance
Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
INDHP
Fire Alarm Service Engineer employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Service Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trinity. Understand their values, the systems they work with, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Engineer, you'll need to effectively communicate with customers and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can explain technical details clearly.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you diagnosed and fixed issues with fire alarm or security systems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your logical approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Fire Alarm Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire alarm systems and any relevant qualifications. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with fire and security systems. Let us know how you can contribute to our team and make a difference in London and the South East.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, we want to see that you can communicate well with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Systems
Familiarise yourself with the fire alarm systems mentioned in the job description, like Gent and Notifier. Being able to discuss these systems confidently will show that you're serious about the role and understand what’s required.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this position, prepare examples of how you've effectively communicated with clients in the past. Think of specific situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your approach to diagnosing and rectifying faults in fire and security systems. Use real-life examples to illustrate your logical thinking and technical knowledge, which are crucial for this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training programmes offered or how the team collaborates on service commitments. It shows your interest in the company and the role.
