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- Tasks: Lead service operations at Heathrow, ensuring top-notch customer satisfaction and team performance.
- Company: Trinity Fire & Security, a leader in the Aviation and Fire & Security industry.
- Benefits: Competitive salary, 23 days holiday, employee discounts, and ongoing training.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in facilities management with strong leadership and customer service skills.
- Other info: Opportunities for career growth and a commitment to equality in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Trinity Fire & Security are seeking an experienced Facilities Manager to lead our Service Operations at Heathrow Airport. This is a critical leadership role where you’ll drive operational performance, foster team excellence, and ensure our dedicated Heathrow service teams deliver Trinity’s high-quality standards. This role is ideal for an experienced people manager in the Aviation, FM or Fire & Security industry who thrives in a fast-paced environment and is passionate about service delivery, customer satisfaction, and operational excellence.
What you’ll be doing
- As a Facilities / Service Manager at Trinity, you will have full accountability for all service-related operations.
- You’ll lead, support, and develop the engineering teams, ensuring efficient delivery, customer satisfaction, and financial performance.
- Drive operational performance across the region, with a focus on delivering exceptional customer service, complaint maintenance, labour productivity, financial results, health & safety, and adherence to key KPIs.
- Take ownership of all service escalations, ensuring swift and effective resolution.
- Manage clients CAFM (Maximo) in real time.
- Work cross-functionally with Trinity’s wider support teams to optimise engineer utilisation, compliance, and service outcomes.
- Monitor, analyse, and respond to daily, weekly, and monthly KPI reports, ensuring continuous improvement and performance tracking.
What we’re looking for
- Meticulous management, owning the delivery of Service contracts, ensuring quality, compliance and client satisfaction.
- A commercial mindset, with strong experience in resource planning, and meeting operational targets.
- Customer-focused approach, committed to delivering exceptional service and building long-term client relationships.
- Excellent communication, problem-solving, and decision-making skills, with a proactive and collaborative approach to leadership.
What Trinity Offers
- Competitive base salary.
- 23 days’ holiday, increasing with service, plus bank holidays.
- Employee Discount Programme – savings across 800+ retailers.
- Company vehicle or car allowance.
- Pension via Royal London, Life Assurance, and Employee Assistance Programme.
- Referral bonus of up to £2,000.
- Ongoing training and career development opportunities.
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
Facilities Manager employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Trinity Fire & Security thoroughly. Understand their values, recent projects, and challenges in the industry. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven operational performance and improved customer satisfaction in previous roles. Use metrics to back up your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Trinity and ready to contribute to our high standards.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in service operations, team leadership, and customer satisfaction. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the aviation industry and your commitment to operational excellence. Let us know why you’re the perfect fit for Trinity!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you’ve driven performance or improved customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team at Heathrow!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of facilities management, especially in the aviation sector. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've driven operational performance in your previous positions.
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering collaboration and ensuring high-quality service delivery.
✨Be Customer-Centric
Trinity values a customer-focused approach, so come prepared with stories that highlight your commitment to exceptional service. Think about times when you’ve resolved client issues or improved customer satisfaction and be ready to share those experiences.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think through potential scenarios you might face in this role, such as service escalations or compliance issues, and outline how you would tackle them effectively.
