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For Companies At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery in Fire & Security.
- Company: Join Trinity Fire & Security, part of the PTSG group, known for excellence.
- Benefits: Earn over £70,000 with uncapped commission, plus great perks like holidays and discounts.
- Why this job: Be the key contact for clients and drive satisfaction while growing your career.
- Qualifications: Strong communication skills and experience in Fire & Security preferred.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
The predicted salary is between 50000 - 70000 £ per year.
Job Description
Client Account Manager – Fire & Security systems
Location: Midlands
Salary: Potential earnings in excess of £70,000 with an uncapped commission scheme
Trinity Fire & Security, part of the PTSG group, are looking for an experienced Account Manager with a passion for customer satisfaction to manage our client portfolio in the Midlands.
This role is ideal for a technically competent Account Manager in the Fire & Security industry who thrives in a fast-paced environment and is passionate about technical delivery, customer satisfaction, and operational excellence.
The Role of Client Account Manager
In this role, you will be responsible for ensuring client satisfaction by maintaining high service standards, developing strong working relationships with client representatives, and driving account performance.
You will act as the key interface between Trinity and its customers, ensuring all maintenance and project work is delivered to the highest standards, in line with agreed KPIs and service levels. This role plays a vital part in ensuring client retention and identifying opportunities for additional value through improved service and new work streams.
Key Responsibilities
- Act as the primary contact for key client accounts, ensuring all services meet KPIs and SLAs.
- Oversee maintenance, repairs, and project delivery to meet client expectations.
- Support bids and tenders, and help transition new contracts into live operations.
- Drive profitability, customer retention, and cash collection across assigned accounts.
- Identify and pursue new sales opportunities within existing and prospective clients.
What You Need
- Strong communication, organisational, and relationship management skills.
- Commercial awareness with a results-focused mindset.
- Ability to manage multiple priorities and meet deadlines.
- Collaborative, with a proactive approach to sharing opportunities across teams.
- Familiarity with Fire & Security products, standards, and industry regulations.
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our commission scheme which rewards you for your talent.
The total package would include:
- Competitive base salary, plus our account manager commission scheme
- 23 days holiday which increases with service, plus bank holidays
- Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
- Pension scheme via Royal London
- Company car benefit
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
Note to recruitment agencies: Trinity Fire & Security Systems operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Preferred Supplier agencies have access to a Recruitment Portal used to introduce candidates to Trinity Fire & Security Systems. Please do not forward candidate details in response to this advert, or to any Trinity Fire & Security Systems employees. Trinity Fire & Security Systems is not responsible for any fees related to unsolicited CVs.
Client Account Manager employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security industry and let them know you're on the hunt for a Client Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Fire & Security products and industry regulations. Show them you’re not just another candidate, but someone who truly understands the field and is ready to hit the ground running.
✨Tip Number 3
When you get that interview, don’t just talk about your past experiences—focus on how you can add value to their team. Highlight your customer satisfaction skills and how you can help drive account performance at Trinity.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Trinity Fire & Security.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Account Manager role. Highlight your experience in the Fire & Security industry and showcase your customer satisfaction skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage client accounts and drive performance. We’re looking for results-driven individuals, so don’t shy away from sharing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Stuff
Make sure you brush up on your knowledge of Fire & Security systems. Familiarise yourself with the latest products, standards, and regulations in the industry. This will not only show your technical competence but also your passion for the field.
✨Showcase Your Communication Skills
As a Client Account Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved issues or improved service delivery – these stories will highlight your ability to maintain high service standards.
✨Demonstrate Your Results-Driven Mindset
Be ready to discuss how you've driven profitability and customer retention in previous roles. Use specific metrics or KPIs to illustrate your success. This will resonate well with the interviewers who are looking for someone with a results-focused approach.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
