At a Glance
- Tasks: Plan and schedule field engineer visits while delivering outstanding customer service.
- Company: Join Trinity Fire & Security, a supportive team dedicated to safety and security.
- Benefits: Enjoy 23 days holiday, employee discounts, and ongoing training opportunities.
- Other info: Inclusive workplace committed to diversity and supporting the Armed Forces community.
- Why this job: Make a real difference in a collaborative environment where your ideas matter.
- Qualifications: Proactive, organised, and eager to learn with strong teamwork skills.
The predicted salary is between 22950 - 28050 £ per year.
- Service Co-Ordinator / Planner / Scheduler
- Abingdon (OX14 1RL)
- 12 month fixed term contract
At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.
We’re looking for a proactive, organized and team orientated Service Co‑Ordinator to join our Abingdon office (OX14 1RL) on a 12 month fixed term contract, and play a vital role in keeping our service operations running seamlessly.
This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do.
You’ll join a collaborative environment where your ideas are valued, and your work truly makes a difference every day.
- What You’ll Be Doing
- Plan and schedule field engineer visits, responding quickly and effectively to changing customer needs.
- Deliver outstanding service in every interaction, whether on a quick call or a detailed email.
- Work closely with engineers, coordinators, and other team members to ensure jobs are completed efficiently and to a high standard.
- What We’re Looking For
At Trinity, we know that how you work with others matters as much as what you know. We’re looking for someone who:
- Enjoys helping others — you take pride in making customers feel heard and supported.
- Is eager to learn and grow — you’re curious, open to feedback, and ready to build your skills.
- Stays organized and adaptable — you can juggle priorities and stay calm in a fast‑paced environment.
- Brings positivity and a solution‑focused approach — you’re a team player who’s always ready to lend a hand.
- Why You’ll Love Working Here
- A supportive, friendly team that values collaboration and clear communication.
- 23 days’ holiday, increasing with service, plus bank holidays.
- Employee Discount Programme – savings across 800+ retailers.
- Salary Sacrifice Pension
- 3 x salary Life Assurance
- Employee Assistance Programme.
- Ongoing training and career development opportunities.
- About PTSG
PTSG Group is a leading provider of specialist services across the UK and Europe.
Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.
With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high‑quality services nationwide.
At PTSG, our aim is simple. To be a great place to work and a great company to do business with.
Armed Forces Covenant
PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.
We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.
As part of our commitment, we guarantee an interview to ex‑Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long‑term civilian careers across our business.
Equal Employment Opportunity
PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.
We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting.
Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
#J-18808-Ljbffr
Service Co-Ordinator - 12 month contract in Abingdon employer: Trinity Fire & Security Systems
Trinity Fire & Security Systems is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on local field service, this role provides the unique advantage of minimal travel, allowing for a better work-life balance while enjoying competitive salaries, uncapped commission, and comprehensive benefits including training and pension schemes.
Contact Details:
Trinity Fire & Security Systems Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator - 12 month contract in Abingdon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Trinity Fire & Security Systems.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Trinity Fire & Security Systems. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Co-Ordinator - 12 month contract in Abingdon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Trinity Fire & Security Systems.
How to prepare for a job interview at Trinity Fire & Security Systems
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Trinity Fire & Security Systems's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Trinity Fire & Security Systems offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
