Service Engineer

Service Engineer

Peterborough Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Maintain and service fire and security systems while ensuring high-quality standards.
  • Company: Trinity Fire & Security is dedicated to providing top-notch safety solutions.
  • Benefits: Enjoy competitive salary, uncapped commission, paid overtime, and employee discounts.
  • Why this job: Join a supportive team with opportunities for industry-leading training and career growth.
  • Qualifications: Experience in fire, security, CCTV, and access control systems is preferred.
  • Other info: Candidates must undergo security vetting; all backgrounds are encouraged to apply.

The predicted salary is between 30000 - 42000 £ per year.

Service Engineer – Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder) Location: Peterborough  Salary: Competitive + Uncapped commission structure Trinity are hiring a Service Engineer to join our dedicated team in the East Midlands. In the role, you will be providing maintenance and servicing of our clients Fire and Security systems. Working within a defined region of the United Kingdom, you will have the opportunity to obtain certifications in industry leading systems including Gent and earn through our engineering commission scheme! The role of Service Engineer As a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience. The key tasks include the following: Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards. Effectively communicate with customers to ensure a good understanding of system and site status. Liaise with service administrators and other internal stakeholders to ensure our service commitments are met. Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance. The systems you will work with at Trinity Fire – Gent, Notifier, Advanced CCTV – HikVision, Avigilon, Dahua Intruder – Galaxy, Texecom Access Control – Paxton, Honeywell, Gallagher We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above. What skills do you need? Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards. Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions. A logical approach to system fault diagnosis and rectification. To always provide outstanding customer service. Excellent verbal and written communication. What technical knowledge do you need? Understand the basic building services to test cause and effect of fire alarm interfaces. A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems. Basic Electrical Safety training (ECA). Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing. What will Trinity give you? At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time. We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career. The total package would include: Salary – Competitive in Industry plus our uncapped engineer commission scheme Holiday – 23 days which increases with service, plus bank holidays Employee Discount Programme – Discounts and cashback across over 800 national retailers Pension scheme – Via Royal London Company vehicle – With fuel card Paid overtime and travel time (minus 30 minutes each way) Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity Life Assurance Employee Welfare assistance programme Equal Opportunities in Practice We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Security Vetting It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met. INDHP

Service Engineer employer: Trinity Fire & Security Systems

Trinity Fire & Security is an exceptional employer located in Peterborough, offering a competitive salary and an uncapped commission structure that rewards your hard work and dedication. With a strong commitment to employee development, you will have access to industry-leading training programmes and a supportive work culture that values teamwork and outstanding customer service. Enjoy additional benefits such as a generous holiday allowance, employee discounts, and a comprehensive pension scheme, making Trinity a fantastic place to build a rewarding career in the fire and security sector.
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Contact Detail:

Trinity Fire & Security Systems Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Engineer

✨Tip Number 1

Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, HikVision, and Paxton. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.

✨Tip Number 2

Network with current or former employees of Trinity or similar companies. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.

✨Tip Number 3

Prepare to discuss your experience with fault diagnosis and rectification in detail. Be ready to share specific examples of how you've successfully resolved issues in the past, as this will highlight your problem-solving skills and technical expertise.

✨Tip Number 4

Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This is crucial for a Service Engineer position, as effective communication and customer satisfaction are key components of the job.

We think you need these skills to ace Service Engineer

Experience in servicing and maintaining fire systems
Experience in servicing and maintaining security systems
Experience in servicing and maintaining CCTV systems
Experience in servicing and maintaining access control systems
Knowledge of British Standards for fire and security systems
Ability to identify and test cables associated with fire detection and security systems
Logical approach to system fault diagnosis and rectification
Outstanding customer service skills
Excellent verbal communication skills
Excellent written communication skills
Understanding of basic building services related to fire alarm interfaces
Comprehensive understanding of fire, intruder, CCTV, and access control problems
Basic Electrical Safety training (ECA)
Manufacturers training on Notifier and Gent equipment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in servicing and maintaining fire, security, CCTV, and access control systems. Use specific examples to demonstrate your skills and knowledge related to the job description.

Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in the Service Engineer position at Trinity. Mention your understanding of the systems they work with and how your background aligns with their requirements.

Highlight Technical Knowledge: In your application, emphasise your technical knowledge, especially regarding British Standards for fire and security systems. Mention any relevant certifications or training you've completed, particularly with Notifier and Gent equipment.

Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, provide examples in your application that demonstrate your ability to effectively communicate with customers and internal stakeholders.

How to prepare for a job interview at Trinity Fire & Security Systems

✨Know Your Systems

Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, HikVision, and Paxton. Being able to discuss these systems confidently will show your technical knowledge and enthusiasm for the role.

✨Demonstrate Problem-Solving Skills

Prepare examples of how you've diagnosed and rectified issues in previous roles. Highlight your logical approach to fault diagnosis, as this is crucial for a Service Engineer position.

✨Emphasise Customer Service

Since outstanding customer service is a key requirement, be ready to share experiences where you effectively communicated with clients or resolved their concerns. This will demonstrate your commitment to providing a high-quality service.

✨Ask Insightful Questions

Prepare thoughtful questions about the company's training programmes and career progression opportunities. This shows your interest in long-term growth within the company and aligns with Trinity's commitment to employee development.

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