Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Keep fire and security systems running smoothly to protect people and property.
- Company: Join Trinity, a leader in fire and security solutions in the South West.
- Benefits: Competitive salary, uncapped commission, paid overtime, and employee discounts.
- Why this job: Make a real difference while earning and learning in a dynamic environment.
- Qualifications: Experience with fire and security systems and excellent customer service skills.
- Other info: Enjoy industry-leading training and great career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Service Engineer – Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)
Location: Bristol
Salary: Competitive base salary + uncapped Engineer commission scheme
Join Trinity and make a real difference across the South West of England. In this key role, you’ll keep our clients’ Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.
Why Trinity?
- Regional work, daily work in your local region.
- Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme.
- Industry leading training on systems such as Gent, Notifier, Protec, and Baldwin Boxall.
The role of Service Engineer
As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.
Responsibilities
- Effectively communicate with customers to ensure a good understanding of system and site status.
- Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
- Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
Systems you will work with
- Fire – Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
- CCTV – HikVision, Avigilon, Dahua
- Intruder – Galaxy, Texecom
- Access Control – Paxton, Honeywell, Gallagher
What skills do you need?
- Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
- Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
- A logical approach to system fault diagnosis and rectification.
- To always provide outstanding customer service.
- Excellent verbal and written communication.
What technical knowledge do you need?
- Understand the basic building services to test cause and effect of fire alarm interfaces.
- A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
- Basic Electrical Safety training (ECA).
What will Trinity give you?
- Competitive basic salary with uncapped commission, paid overtime and travel time.
- Industry-leading training programmes to support development and progression.
- Holiday – 23 days plus bank holidays; 23 days increases with service.
- Bonus scheme – Uncapped earning potential.
- Employee Discount Programme – Discounts and cashback across over 800 national retailers.
- Pension scheme – Via Royal London.
- Company vehicle – With fuel card.
- Paid overtime at enhanced rates alongside travel time.
- Employee referral scheme – earn up to £2,000 for each referrals.
- Life Assurance, Employee Welfare assistance programme.
Equality and vetting
- Equal Opportunities in Practice: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
- Security Vetting: It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
#J-18808-Ljbffr
Fire & Security Service Engineer employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with systems like Gent or HikVision, make sure to highlight that in conversations. Bring up specific projects or challenges you’ve tackled—this will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Prepare for interviews by practising common questions related to fire and security systems. Think about how you’d explain technical issues to a customer. This shows you can communicate effectively, which is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Trinity!
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team at Trinity. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, let us see your excellent verbal and written skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Systems
Familiarise yourself with the specific fire and security systems mentioned in the job description, like Gent, Notifier, and HikVision. Being able to discuss these systems confidently will show that you're serious about the role and understand what’s required.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this position, prepare examples of how you've effectively communicated with clients in the past. Think about situations where you resolved issues or improved customer satisfaction—this will highlight your ability to connect with customers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your logical approach to diagnosing and rectifying system faults. You might even want to prepare a couple of scenarios where you successfully identified and solved technical problems, as this will illustrate your hands-on experience.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training programmes or the team dynamics. It shows your interest in the company and helps you gauge if it’s the right fit for you.
