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For Companies At a Glance
- Tasks: Keep fire and security systems running smoothly to protect people and property.
- Company: Join Trinity, a leader in fire and security solutions.
- Benefits: Competitive salary, uncapped commission, paid overtime, and discounts at 800+ retailers.
- Why this job: Make a real difference in your community while earning and learning.
- Qualifications: Experience with fire, security, and CCTV systems; great communication skills.
- Other info: Enjoy industry-leading training and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Engineer – Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)
Location: Bracknell (No London Travel)
Salary: Competitive base salary + uncapped Engineer commission scheme
Join Trinity and make a real difference across the South of England. In this key role, you’ll keep our clients’ Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.
Why Trinity?
- Regional work, daily work in your local region.
- Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme.
- Industry leading training, on systems such as Gent, Notifier, Protec, and Baldwin Boxall.
The role of Service Engineer
As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
- Effectively communicate with customers to ensure a good understanding of system and site status.
- Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
- Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
The systems you will work with at Trinity
Fire – Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
CCTV – HikVision, Avigilon, Dahua
Intruder – Galaxy, Texecom
Access Control – Paxton, Honeywell, Gallagher
What skills do you need?
- Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
- Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
- A logical approach to system fault diagnosis and rectification.
- To always provide outstanding customer service.
- Excellent verbal and written communication.
What technical knowledge do you need?
- Understand the basic building services to test cause and effect of fire alarm interfaces.
- A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
- Basic Electrical Safety training (ECA).
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.
We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
- Holiday – 23 days which increases with service, plus bank holidays
- Bonus scheme – Uncapped earning potential
- Employee Discount Programme – Discounts and cashback across over 800 national retailers
- Pension scheme – Via Royal London
- Company vehicle – With fuel card
- Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
INDHP
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Fire Alarm Service Engineer employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with systems like Gent or HikVision, make sure to highlight that in conversations. Bring up specific projects or challenges you’ve tackled—this will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Prepare for interviews by practising common questions related to fire alarm systems and customer service. Think about how you can demonstrate your problem-solving skills and your ability to communicate effectively with clients. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Trinity. Let’s get you started on this exciting journey!
We think you need these skills to ace Fire Alarm Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with fire and security systems and how you can contribute to our team at Trinity. Keep it engaging and personal!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects your ability to convey information clearly. We love candidates who can articulate their thoughts well, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Trinity family!
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Systems
Familiarise yourself with the fire and security systems mentioned in the job description, like Gent, Notifier, and HikVision. Being able to discuss these systems confidently will show that you're serious about the role and understand what’s required.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this position, prepare examples of how you've effectively communicated with clients in the past. Think about situations where you resolved issues or improved customer satisfaction—this will highlight your ability to connect with customers.
✨Prepare for Technical Questions
Brush up on your technical knowledge regarding fire alarm interfaces and fault diagnosis. Be ready to explain how you would approach common problems or scenarios related to fire and security systems, as this will demonstrate your expertise and logical thinking.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training programmes available or how the team collaborates on service commitments. This shows your enthusiasm for the role and your desire to grow within the company.
