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For Companies At a Glance
- Tasks: Lead and inspire our Customer Service team to deliver exceptional service.
- Company: Join Trinity Fire & Security Systems, a leader in customer care.
- Benefits: Competitive salary, company car, pension scheme, and life assurance.
- Why this job: Make a real impact by driving high performance and fostering a thriving team culture.
- Qualifications: Proven leadership experience in customer service and resource planning.
- Other info: Embrace equal opportunities and enjoy a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Care Director role at Trinity Fire & Security Systems.
Location: Abingdon, Oxfordshire. Salary: Competitive (Salary is experience dependent + Car + Manager bonus scheme).
Responsibilities
- Provide strong leadership and direction to our Customer Service team.
- Drive high performance and foster a thriving atmosphere within the Customer Service Centre.
- Take ownership of all service escalations within the team, ensuring swift and effective resolution.
- Work cross-functionally with Trinity’s wider support teams to optimise engineer utilisation, compliance, and service outcomes.
- Monitor, analyse, and respond to daily, weekly, and monthly KPI reports, ensuring continuous improvement and performance tracking.
Experience / Qualifications
- Proven leadership track record, managing customer service and scheduling teams.
- A commercial mindset, with strong experience in resource planning and achieving operational targets.
- Customer-focused, committed to delivering exceptional service and building long-term client relationships.
- Excellent communication, problem-solving, and decision-making skills, with a proactive and collaborative approach to leadership.
What we’ll give you
- Company pension scheme
- Company car benefit
- Life assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
Seniority level
- Director
Employment type
- Full-time
Equal opportunities and security vetting statements are included as part of the application process.
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Customer Care Director employer: Trinity Fire & Security Systems
Contact Detail:
Trinity Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Care Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Trinity Fire & Security Systems thoroughly. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show that you're genuinely interested in the company.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven performance and resolved escalations in previous roles. We want to hear about your successes and how you can bring that experience to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the team at Trinity Fire & Security Systems.
We think you need these skills to ace Customer Care Director
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your proven leadership track record in your application. We want to see how you've managed customer service teams and driven high performance in previous roles.
Be Customer-Focused: Emphasise your commitment to delivering exceptional service. Share examples of how you've built long-term client relationships and resolved service escalations effectively.
Demonstrate Your Commercial Mindset: We’re looking for someone with a strong experience in resource planning and achieving operational targets. Make sure to include any relevant achievements that showcase your commercial acumen.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Trinity Fire & Security Systems
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, especially in customer service settings.
✨Understand the KPIs
Familiarise yourself with key performance indicators relevant to customer service roles. Be prepared to discuss how you’ve monitored and improved these metrics in previous positions, showcasing your analytical skills and commitment to continuous improvement.
✨Showcase Your Problem-Solving Skills
Think of a few challenging situations you've faced in customer service and how you resolved them. Highlight your proactive approach and decision-making process, as this will demonstrate your ability to handle escalations effectively.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be ready to discuss how you've collaborated with other teams in the past. Share examples that illustrate your communication skills and your ability to foster a thriving atmosphere within a team.
