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For Companies At a Glance
- Tasks: Provide outstanding customer support via phone, email, and online platforms.
- Company: Join Trinity Estates, a leading residential property management company.
- Benefits: Enjoy 24 days annual leave, discounts, and career growth opportunities.
- Why this job: Be part of a vibrant team that values diversity and outstanding service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with supportive leadership and training.
The predicted salary is between 23700 - 23700 £ per year.
Overview
Position: Customer Support Advisor at Trinity Estates
Location: Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working Hours: 09:00 – 17:15, Monday - Friday
Salary: £23,700 per annum
Closing date: 23/01/2026
About Trinity Estates
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises Surveyors, Accountants, Legal professionals, and a large customer support team.
Benefits
- 24 days annual leave for work-life balance.
- Monday to Friday, no weekend or Bank Holiday work.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Opportunities for career growth.
- Recognition incentives – Star of the month.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
- Staff social events.
About us – Customer Support Team
We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents and clients. We are proud that our team is a diverse group of individuals representing all ages, cultures, and backgrounds. The team is supportive and nurturing and we value each other’s qualities. The customer support management team provide strong and structured leadership and support as well as on the job training. This role is all about communicating with people through different platforms such as phone, email, and our online reporting system. If you share our passion for people and outstanding customer service, please come and join our fabulous team!
Job Description
The role of Customer Support Advisor is responsible for providing an ongoing and efficient customer focused support service to residents and clients. The Customer Support Advisors work closely with the Property Management Team as well as other key stakeholders.
Key responsibilities and tasks include:
- Dealing with a range of telephone and email correspondence from both internal and external parties.
- To understand, read and respond to all enquiries in a polite, timely, professional and friendly manner.
- To deal with instructions and issues that arise on the regional property portfolios and evaluate the appropriate course of action.
- Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner.
- Ensure all written communications are presented in a clear, concise and grammatically correct format.
Qualifications and Skills
Candidates for this position should have the following skills and qualifications:
- Clear communication skills both written and verbal.
- Exemplary telephone manner and the ability to manage difficult and challenging calls.
- Confidence to probe and fact check information.
- Excellent listening skills and an ability to ask appropriate questions to ensure a full understanding of the incoming queries.
- Commitment to self-growth and personal development, particularly during the probationary period.
- Be able to effectively prioritise your workload within a busy and fast-paced environment.
- The ability to make and rationalise decisions using the appropriate resources and materials available.
- Taking responsibility for your day to day workload and prioritise urgent tasks.
Application Process
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-IG1.
Customer Support Advisor in Oxford employer: Trinity Estates
Contact Detail:
Trinity Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trinity Estates. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling tricky calls or emails during the interview. Plus, it’s a great way to refine your communication skills!
✨Tip Number 3
Show off your personality! The Customer Support Team at Trinity is all about being vibrant and fun. Don’t be afraid to let your character shine through in your interview. Share personal anecdotes that highlight your passion for customer service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there. So, don’t hesitate – get your application in and let’s get you on board!
We think you need these skills to ace Customer Support Advisor in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Support Advisor role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively. We love seeing how you connect with our values!
Be Clear and Concise: Keep your written communication clear and to the point. Use proper grammar and structure your thoughts logically. Remember, we appreciate clarity as much as you do when dealing with customer inquiries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Trinity Estates
✨Know Your Stuff
Before the interview, make sure you understand Trinity Estates and their customer support philosophy. Familiarise yourself with their services and values, so you can show how your skills align with their mission.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've dealt with challenging customers or resolved issues effectively. This will help you articulate your experiences confidently during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate this in the interview. Use clear and concise language, and don’t hesitate to ask for clarification if you don’t understand a question. This shows your commitment to effective communication.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture or training opportunities. This not only shows your interest in the role but also helps you gauge if Trinity Estates is the right fit for you.
