Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the handover of property developments, ensuring a smooth transition for clients.
- Company: Join TPG, a fast-growing Residential Property Management Group with a nationwide presence.
- Benefits: Enjoy 24 days annual leave, hybrid working, and perks like discounts and personal development support.
- Why this job: Be part of a supportive culture that values work-life balance and offers real growth opportunities.
- Qualifications: Must have 4+ years in property management and strong customer service skills.
- Other info: Flexible working options and recognition incentives await you!
The predicted salary is between 36000 - 60000 £ per year.
Onboarding Manager position at Trinity Estates
Location – Homebased/Central England with nationwide travel
Working Hours – 09:00 – 17:15 Monday - Friday
Salary – Competitive
TPG are a well-established and fast-growing Residential Property Management Group operating across the UK. TPG has grown significantly via acquisition and now acts as an umbrella company within the Odevo Group.
We recognise that talent may wish to stay close to home for the best work-life balance, and here at TPG there’s no need to compromise. With offices, developments and hubs located nationwide, you’ll enjoy the same amazing opportunities and benefits to work in an exciting role with brilliant people.
The role of Onboarding Manager is responsible for the handover of developments from New Business Managers to Property Managers and ensuring that the client experience is exemplary.
What’s in it for you?
- We value and promote a positive work-life balance.
- You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
- 24 days’ annual leave + Bank Holidays.
- Perkbox (which offers a range of discounts for shopping and services).
- EAP (Employee Assistance Programme) – Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
- Hybrid working.
- Flexible working opportunities.
- Financial support towards personal development / training.
- Real opportunities to grow and progress.
- Recognition incentives.
- Cycle to Work scheme.
- Employee Referral Scheme and much more.
What will your role look like?
- To undertake the handover of new and previously managed developments from the New Business function into Trinity’s management ensuring a seamless transition.
- Liaise with RMC directors for previously managed sites and be involved in sale proposal to prospective clients.
- To arrange and carry out appointments with developers on site to review newly built communal areas.
- To communicate with specific contacts within each developer to ensure all information/documentation has been provided to carry out a successful handover.
- Complete a handover report for developer lead sites and project manager snags/defects.
- Dealing with enquiries/queries and take a pro-active approach to foresee and resolve any challenges with assistance from the Team Leader.
- Providing information to RMCs on our services prior to them requesting a proposal.
Do you have these skills?
- IRPM level 1 or higher.
- Substantial knowledge of Property Management (4 years minimum).
- Customer Service experience from either a corporate, public sector or private practice.
- Must have a full UK driving license.
- Must have intermediate computer skills in Microsoft packages.
- The ability to communicate effectively with colleagues, the public, stakeholders and industry professionals.
- Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines.
- Attention to detail, whilst having the ability to keep perspective and make informed decisions.
TPG are proud to be part of the Odevo Group.
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Onboarding Manager employer: Trinity Estates
Contact Detail:
Trinity Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Network with professionals in the residential property management sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on the Onboarding Manager role.
✨Tip Number 2
Research Trinity Estates and their recent projects. Understanding their values, culture, and current developments will help you tailor your approach and demonstrate your genuine interest during any conversations.
✨Tip Number 3
Prepare to discuss your previous experiences in property management and customer service. Be ready to share specific examples of how you've successfully managed transitions or resolved challenges in past roles.
✨Tip Number 4
Consider reaching out to current or former employees of TPG via LinkedIn. They can provide valuable insights into the company culture and expectations for the Onboarding Manager position, which can help you stand out.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in residential property management. Focus on relevant roles and responsibilities that align with the Onboarding Manager position, showcasing your skills in client communication and project management.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Onboarding Manager role. Mention your experience with handovers and liaising with clients, and express your enthusiasm for contributing to TPG's positive work culture.
Highlight Relevant Qualifications: If you have IRPM level 1 or higher, make sure to mention this prominently in your application. Also, include any other relevant qualifications or training that demonstrate your commitment to professional development in property management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Onboarding Manager role.
How to prepare for a job interview at Trinity Estates
✨Showcase Your Property Management Experience
Make sure to highlight your extensive experience in residential property management during the interview. Be prepared to discuss specific examples of how you've successfully managed properties and handled client relationships.
✨Demonstrate Your Customer Service Skills
Since the role requires strong customer service skills, think of instances where you've gone above and beyond for clients. Share these stories to illustrate your commitment to providing an exemplary client experience.
✨Prepare for Technical Questions
Brush up on your knowledge of property management practices and relevant legislation. Expect questions that assess your understanding of the handover process and how you would handle potential challenges during transitions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Onboarding Manager role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
