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For Companies At a Glance
- Tasks: Assist customers with their accounts and provide excellent service daily.
- Company: Trinity Estates is a leading residential property management company in England and Wales.
- Benefits: Enjoy competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Join a reputable company and make a real impact in customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Located in Hemel Hempstead, this role offers a great opportunity for growth.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Customer Accounts Advisor position at Trinity Estates
Location – Trinity Estates – Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working Hours – 09:00 – 17:15 Monday – Friday
Salary – Competitive
About Trinity Estates
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description
The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.
Responsibilities
- Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
- Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
- Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
- Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
- Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
- Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Qualifications And Skills
- Credit control and customer service experience.
- Knowledge, experience or an interest in the property management industry (service charge/rent).
- Excellent communications skills essential – written and spoken.
- Good IT experience/literacy (Word & Excel).
- Resilient, tenacious & target driven, with excellent organisation skills.
- Team player with good work ethics.
Application Process
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number.
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Contact Detail:
Trinity Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Advisor
✨Tip Number 1
Familiarise yourself with the property management industry, especially the services offered by Trinity Estates. Understanding their operations and values will help you tailor your conversations during interviews.
✨Tip Number 2
Network with current or former employees of Trinity Estates on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in a Customer Account Advisor.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Research common interview questions for customer service roles and practice your responses. This will help you feel more confident and articulate during the interview process.
We think you need these skills to ace Customer Account Advisor
Some tips for your application 🫡
Understand the Role: Read the job description for the Customer Account Advisor position carefully. Make sure you understand the key responsibilities and skills required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or account management. Use specific examples that demonstrate your ability to handle customer accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Trinity Estates and how your skills align with their needs.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Estates
✨Know the Company Inside Out
Before your interview, make sure to research Trinity Estates thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
As a Customer Account Advisor, you'll likely face various customer service scenarios. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to listen actively and respond clearly. Practice articulating your thoughts and ensure you maintain a friendly and professional tone throughout the conversation.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company. This shows that you're engaged and interested. You might ask about the team dynamics, training opportunities, or how success is measured in the position.
