At a Glance
- Tasks: Engage with members to renew memberships and attract new ones through meaningful conversations.
- Company: Join FSB, a trusted advocate for 5.5 million small businesses in the UK since 1974.
- Benefits: Enjoy uncapped commission, 26 days holiday, and a supportive team culture with no weekend work.
- Other info: FSB values diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real impact by helping small businesses thrive while working in a dynamic, collaborative environment.
- Qualifications: Sales or customer engagement experience is essential; strong communication skills and CRM knowledge are key.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Join to apply for the Sales & Retention Advisor role at Trinity Digital Solutions.
At FSB, we champion small businesses across the UK, providing vital support, expert advice, and market-leading member benefits. Since 1974, we\'ve been the trusted voice for 5.5 million small businesses and the self-employed. Now, we\'re looking for a motivated Membership Engagement Specialist to join our dynamic Contact Centre team.
A Day in the Life
Every day is different in this role, with a mix of conversations that keep things engaging. Youll be speaking with existing members, ensuring they continue to see the value of their membership and securing renewals. Youll be reaching out to potential new members, following up on previous interest and helping them understand how FSB can support their business. Alongside this, youll handle inbound sales calls, whether from new sales enquiries looking to join or from members who may be considering leaving, working to find the right solutions for them.
Rather than focusing purely on call volumes, your success will come from maximising every opportunity and building genuine relationships. By listening to members and understanding their needs, youll be able to showcase the full range of benefits that FSB offers. Whether its expert advice, financial support, or networking opportunities, youll help small business owners see how FSB can be an essential part of their success.
Throughout the day, youll work towards targets in membership growth, retention, and quality, with the support of a collaborative team that shares knowledge and celebrates success. Keeping up to date with industry news, FSB campaigns, and member benefits will ensure you always have the right information to provide relevant, valuable advice.
What Were Looking For
We need someone who thrives in a target-driven environment, enjoys engaging with people, and is motivated by success. Youll have experience in sales, retention, or customer engagement whether over the phone or face-to-face and ideally, previous contact centre sales and retention experience. Strong communication skills, confidence using CRM systems, and an understanding of GDPR are also key. Most importantly, youll have a passion for helping small businesses succeed.
Why Join FSB?
We Offer a Supportive Team Culture, Uncapped Sales And Retention Commission, And a Monday-to-Friday Schedule—no Evenings Or Weekends. Youll Also Enjoy
- 26 days holiday plus bank holidays, with the option to buy more
- Annual Flex Pot to spend on extra benefits like pension top-ups, additional leave, or discounted gym membership
- Health cash plan, including dental, optical, physiotherapy, and counselling support
- Critical illness and income protection insurance
- Enhanced maternity and paternity pay
- Employee assistance programme and mental health first aiders
- Group Personal Pension (GPP)
FSB is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. If you require reasonable adjustments, please contact our HR department.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Administrative and Support Services
Sales & Retention Advisor in Blackpool employer: Trinity Digital Solutions
At FSB, we pride ourselves on being an exceptional employer, offering a supportive team culture that champions the success of small businesses across the UK. As a Sales & Retention Advisor, you'll benefit from uncapped commission, a generous holiday allowance, and a range of health and wellness perks, all while working in a dynamic environment that values your contributions and fosters professional growth. Join us to make a meaningful impact in the lives of our members, all within a Monday-to-Friday schedule that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Advisor in Blackpool
✨Tip Number 1
Familiarise yourself with FSB's mission and the specific benefits they offer to small businesses. This knowledge will help you engage more effectively with potential members and demonstrate how FSB can meet their needs.
✨Tip Number 2
Practice your communication skills by role-playing sales scenarios with friends or family. This will help you become more comfortable in conversations, especially when addressing concerns from existing members or potential new clients.
✨Tip Number 3
Stay updated on industry news and trends related to small businesses. Being knowledgeable about current events will allow you to provide relevant advice and build trust with members during your calls.
✨Tip Number 4
Network with professionals in the sales and retention field. Connecting with others who have experience in similar roles can provide valuable insights and tips that could give you an edge in your application process.
We think you need these skills to ace Sales & Retention Advisor in Blackpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales, retention, or customer engagement. Use specific examples that demonstrate your ability to build relationships and achieve targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping small businesses succeed. Mention your understanding of the role and how your skills align with the company's mission and values.
Highlight Communication Skills:In your application, emphasise your strong communication skills. Provide examples of how you've effectively engaged with customers, whether over the phone or face-to-face, to resolve issues or secure renewals.
Showcase Your Knowledge:Demonstrate your knowledge of FSB and its member benefits in your application. This shows that you are genuinely interested in the role and understand what the company offers to its members.
How to prepare for a job interview at Trinity Digital Solutions
✨Know Your Product
Before the interview, make sure you understand FSB's offerings and how they benefit small businesses. This knowledge will help you answer questions confidently and demonstrate your passion for helping clients.
✨Showcase Your Communication Skills
As a Sales & Retention Advisor, strong communication is key. Practice articulating your thoughts clearly and engagingly. Be prepared to discuss how you've successfully built relationships with customers in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle objections. Think of examples from your previous experience where you turned a potential loss into a success story.
✨Demonstrate Your Target-Driven Mindset
Be ready to discuss how you thrive in a target-driven environment. Share specific examples of how you've met or exceeded targets in previous roles, highlighting your motivation and strategies for success.
