Internal Sales Administrator in Tewkesbury

We are looking for a motivated and detail-oriented Internal Sales Administrator to join an expanding commercial team on a part-time basis. This is an exciting opportunity for someone who enjoys working in a fast-moving environment, building strong customer relationships, and playing a key role in supporting sales success. Working approximately 30 hours per week, this role offers flexibility alongside the opportunity to become an integral part of a supportive and growing business. You will be at the centre of daily sales operations, helping to ensure customers receive an outstanding experience while supporting the wider sales team with efficient administration and coordination.

Key Responsibilities

• Customer Support & Relationship Management

• Act as a key contact for customer enquiries, providing professional and timely support.
• Develop and maintain positive relationships with customers to encourage long-term business partnerships.
• Assist with customer engagement initiatives and support activities that contribute to new business opportunities.
• Keep customer accounts and records accurate and fully up to date.

• Produce and manage customer quotations in line with company pricing structures.
• Track and follow up on quotations, sales opportunities, and outstanding enquiries to help maximise conversions.
• Provide day-to-day administrative support to the sales team, enabling them to focus on business development and customer growth.
• Escalate complex customer or sales issues to the appropriate Sales Manager when required.

• Accurately process customer orders using the company ERP system.
• Ensure all sales documentation and order details are completed correctly and in line with internal procedures.
• Liaise with internal departments to monitor order progress and resolve any delivery or fulfilment issues.
• Maintain accurate product, pricing, and customer information within company systems.

• Assist with preparing sales reports, updates, and related documentation.
• Work collaboratively with sales, operations, and customer service teams to ensure smooth internal communication.
• Support ongoing improvements to sales processes and customer experience standards.

Skills & Experience

Essential

• Excellent communication and interpersonal skills with a strong customer-first approach.
• Previous experience in sales support, administration, customer service, or a similar role.
• Confident using Microsoft Office and ERP/CRM systems.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workloads and manage multiple tasks effectively in a busy environment.

Desirable

• Experience working within manufacturing, engineering, technical, or distribution sectors.
• Knowledge of quotation management and sales order processing procedures.
• Comfortable producing basic reports and analysing sales information.

Personal Qualities

• Self-motivated, organised, and proactive in approach.
• Professional, reliable, and able to work well as part of a team.
• Confident communicating with both customers and internal colleagues.
• Enthusiastic about delivering excellent service and supporting business growth.