At a Glance
- Tasks: Engage with customers, conduct site visits, and drive projects from concept to delivery.
- Company: Dynamic tech company focused on customer-centric solutions.
- Benefits: Full training provided, travel opportunities, and a chance to build lasting relationships.
- Other info: Ideal for ambitious individuals looking to grow in a supportive environment.
- Why this job: Perfect for those who love variety, problem-solving, and making an impact in tech.
- Qualifications: Interest in technology and excellent communication skills are key.
This is an exciting opportunity for a confident, ambitious, and technically minded individual who enjoys working directly with customers and thrives on variety. You will act as the bridge between customers, the sales team, project delivery teams, and technical specialists.
The successful candidate will be comfortable engaging with customers at all levels, conducting site visits and surveys, supporting technical discussions, and helping drive projects from concept through to delivery. No two days will be the same, making this an ideal role for someone who enjoys learning, problem-solving, and taking on new challenges.
Key Responsibilities
* Visit customer sites to conduct surveys, exploratory meetings, and technical assessments.
* Build strong customer relationships, becoming a trusted and professional point of contact.
* Support the sales process by identifying customer requirements and translating them into practical technical solutions.
* Assist in the preparation of proposals, technical specifications, presentations, and solution designs.
* Participate in customer-facing meetings, workshops, and demonstrations.
* Liaise with software developers, project managers, engineers, and third-party suppliers to ensure successful project delivery.
* Contribute to technical discussions relating to software integration, system architecture, and project implementation.
* Support project management activities, including planning, coordination, documentation, and progress reporting.
* Help manage customer expectations and resolve technical or operational issues as they arise.
* Identify opportunities for additional products, services, and improvements within existing customer accounts.
* Maintain accurate records of customer interactions, site surveys, and project activities.
* Remain adaptable and willing to support a wide variety of business and customer requirements.
Skills & Experience
* Experience or interest in technology, software, automation, engineering, systems integration, or a related field, with a willingness to develop further technical knowledge - Preferred not essential as full training will be provided
* Excellent communication and interpersonal skills.
* Confident presenting and communicating with customers both on-site and remotely.
* Ability to understand technical concepts and explain them clearly to non-technical audiences.
* Comfortable working independently in a field-based role.
* Full UK driving licence and willingness to travel regularly.
The right candidate would have:
* Confidence, personality, and a professional presence.
* Enjoys meeting people and building lasting customer relationships.
* Is curious, technically minded, and eager to learn.
* Can think on their feet and adapt to changing priorities.
* Is comfortable getting involved wherever needed.
* Enjoys variety and embraces new challenges.
* Takes ownership and delivers results.
* Wants to develop a long-term career within a growing technology business
Field Solutions Manager — Customer-Centric Tech Lead in Stourbridge employer: Trinity Commercial
Trinity Commercial is an excellent employer, offering a supportive and friendly work culture in Kingswinford that fosters collaboration and growth. With a focus on employee development, the company provides long-term career prospects and a competitive salary, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Solutions Manager — Customer-Centric Tech Lead in Stourbridge
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Trinity Commercial!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Field Solutions Manager — Customer-Centric Tech Lead in Stourbridge
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Trinity Commercial, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Trinity Commercial
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Trinity Commercial’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
