At a Glance
- Tasks: Provide admin support and ensure top-notch customer service in a busy environment.
- Company: Join a growing organisation that values progression and personal development.
- Benefits: Competitive salary, early finishes on Fridays, and potential for hybrid working.
- Other info: Enjoy a friendly atmosphere with a simple interview process.
- Why this job: Kickstart your office career in a supportive team with great growth opportunities.
- Qualifications: Experience in admin or customer service, strong communication skills, and attention to detail.
An exciting opportunity has arisen for an Administrator / Customer Support Assistant to join a busy and growing organisation. This role is ideal for someone who enjoys a varied workload, has strong organisational skills, and is confident communicating with customers and colleagues alike. Working as part of a supportive team, you will be responsible for providing administrative support while ensuring customers receive a high standard of service. This is a fantastic opportunity for someone looking to develop their office-based career within a business that values progression and personal development.
Key Responsibilities
- Processing customer orders accurately and efficiently
- Managing and maintaining customer information across online portals
- Handling inbound telephone calls and assisting with customer enquiries
- Providing general administrative support to the wider team
- Coordinating with internal departments to ensure orders are processed smoothly
- Updating records and maintaining accurate documentation
- Assisting with additional office administration tasks as required
Skills & Experience
- Previous experience in an administration and/or customer service role
- Excellent communication and interpersonal skills
- A professional and confident telephone manner
- Strong organisational abilities and attention to detail
- Good IT skills, including experience using Microsoft Office
- The ability to work effectively both independently and as part of a team
- A positive attitude and willingness to learn new skills
What’s on Offer?
- Competitive salary of £25,000 - £27,000
- Early finish every Friday
- Immediate start available
- Temporary to permanent opportunity
- Friendly and supportive working environment
- Career development opportunities within a growing business
- Potential for hybrid working (1 day per week) once established in the role
- Simple one-stage interview process
Administrator/Customer Support Assistant in Stourbridge employer: Trinity Commercial
Join a dynamic and supportive team as an Administrator/Customer Support Assistant, where your organisational skills and customer service expertise will be valued. With a competitive salary, early finishes on Fridays, and opportunities for career development within a growing business, this role offers a friendly work environment that encourages personal growth and progression. Enjoy the flexibility of potential hybrid working arrangements once you are established in your role, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Customer Support Assistant in Stourbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that highlight your organisational skills and customer service abilities. This will give you an edge and make you memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Administrator/Customer Support Assistant in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your organisational abilities and attention to detail!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our supportive team. We love seeing a bit of personality, so let us know why you’re excited about joining StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that confident telephone manner even in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at Trinity Commercial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator/Customer Support Assistant role. Familiarise yourself with the key tasks mentioned in the job description, like processing customer orders and managing information. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your communication abilities. Practice answering common customer queries or handling difficult situations. Use examples from your past experience to illustrate how you’ve effectively communicated with customers and colleagues.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so come ready with examples of how you’ve managed multiple tasks or projects in the past. You could mention specific tools or methods you use to stay organised, like task lists or digital calendars, to show you can handle the varied workload.
✨Emphasise Your Willingness to Learn
This company values personal development, so express your eagerness to learn new skills and grow within the organisation. Share any relevant training or courses you’ve taken, and discuss how you plan to continue developing your skills in the future.
