At a Glance
- Tasks: Engage with customers, manage accounts, and support marketing initiatives.
- Company: Join a dynamic and growing business focused on customer relationships.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Flexible working hours and a vibrant workplace culture.
- Why this job: Be the voice of the company and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales, with strong communication skills.
We're recruiting for a Customer Account Executive to join a busy and growing business.
This is a varied role combining customer service, account management support, sales administration and marketing.
You'll build strong customer relationships, prepare quotations, coordinate projects and support business growth.
Key Responsibilities
- Act as the first point of contact for customer enquiries.
- Build and maintain strong customer relationships.
- Prepare accurate quotations and proposals.
- Follow up quotations to maximise conversions.
- Support Account Managers with key customer accounts.
- Manage customer bookings and account administration.
- Keep CRM records accurate and up to date.
- Liaise with planning and operational teams.
- Coordinate customer requirements through to delivery.
- Resolve customer queries professionally.
- Identify opportunities to grow existing accounts.
- Support new business development activities.
- Contact prospective customers by phone and email.
- Generate and qualify new business leads.
- Produce customer reports and presentations.
- Create engaging social media content.
- Assist with marketing campaigns and promotions.
- Help maintain website and marketing materials.
- Monitor social media engagement.
- Research market trends and competitor activity.
- Work closely with internal departments.
Person Specification
- Previous experience in customer service, sales support, account management or marketing.
- Excellent communication and relationship-building skills.
- Strong administration and organisational abilities.
- Experience with social media for business.
- Commercially aware with a proactive approach.
- High attention to detail and accuracy.
- Professional, positive and customer-focused.
- Experience with Canva, Mailchimp or similar marketing tools would be an advantage
Hours: Monday to Friday, 8:00am – 6:00pm (1-hour unpaid lunch break) Salary: £30,000 - £35,000 per annum (depending on experience)
Client Account Executive in Redditch employer: Trinity Commercial
Trinity Commercial is an excellent employer, offering a supportive and friendly work culture in Kingswinford that fosters collaboration and growth. With a focus on employee development, the company provides long-term career prospects and a competitive salary, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Executive in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trinity Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trinity Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Executive in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trinity Commercial:Your cover letter is your chance to shine! Tell us why you want to work at Trinity Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trinity Commercial!
How to prepare for a job interview at Trinity Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
