At a Glance
- Tasks: Support customer relationships and manage account enquiries in a dynamic environment.
- Company: Join a vibrant team focused on customer service and account management.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Fast-paced industry experience is a plus; great opportunity for career growth.
- Why this job: Make a real difference by building strong customer relationships and supporting sales.
- Qualifications: Experience in customer service or sales administration with excellent communication skills.
The predicted salary is between 29700 - 36300 £ per year.
We are looking for a commercially minded Client Account & Customer Service Associate to support customer relationships, account management and sales administration.
This is a varied, customer-focused role involving day-to-day account support, managing enquiries, preparing quotations and documentation, maintaining customer records and assisting the sales team.
The ideal candidate will have strong customer service and administration experience, excellent communication skills and the ability to build positive relationships with customers and colleagues.
Key Responsibilities
- Customer Service & Account Support
- Act as a key point of contact for customer enquiries and day-to-day account support.
- Provide excellent customer service by telephone, email and other communication channels.
- Build and maintain strong customer relationships.
- Manage customer enquiries, updates, quotations and follow-up activity.
- Respond promptly and professionally to customer requests.
- Ensure customer requirements are communicated effectively across internal teams.
- Support customer retention and ongoing account development.
- Sales & Administration
- Support the sales team with day-to-day administration.
- Prepare quotations, reports, presentations and customer documentation.
- Maintain accurate CRM records, customer details and sales activity.
- Assist with sales enquiries and identify opportunities for additional services.
- Process and monitor customer information and commercial documentation.
- Follow up quotations and outstanding enquiries.
- Liaise with internal departments to ensure customer requirements are met.
- Provide general administrative support as required.
Skills & Experience
Essential
- Previous experience within customer service, sales administration, account support or a similar commercial role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident dealing with customers, colleagues and external contacts.
- Good attention to detail and a professional approach.
- Commercial awareness and a customer-focused mindset.
- Good IT skills, including Microsoft Office and CRM systems.
- Experience within transport, logistics, events, entertainment or another fast-paced industry would be advantageous.
- Personal Attributes
The successful candidate will be
- Customer focused with excellent relationship-building skills.
- Commercially aware and proactive.
- Professional, approachable and confident.
- Organised and able to work to deadlines.
- Adaptable and enthusiastic.
- A strong team player with a positive attitude.
- Working Hours
- Monday to Friday, 8:00am – 6:00pm
- Salary
- £30,000 – £36,000 per annum, depending on experience
Client Account & Customer Service Associate in Redditch employer: Trinity Commercial
Join a dynamic and supportive team where your organisational skills will shine as a Contracts & Project Coordinator. Our company fosters a collaborative work culture that values employee growth, offering opportunities for professional development and advancement. Located in a thriving area, we provide a stimulating environment with competitive benefits, ensuring you feel valued and motivated in your role.
