At a Glance
- Tasks: Lead and develop a dynamic sales team while ensuring exceptional customer service.
- Company: Join a well-established and growing manufacturing business with a supportive culture.
- Benefits: Enjoy a competitive salary, professional development, and a varied role with autonomy.
- Other info: Monday to Friday working hours with opportunities for career growth.
- Why this job: Make a real impact by leading a successful team and driving performance.
- Qualifications: Experience in sales supervision, strong leadership skills, and a passion for customer service.
Ready to lead a high-performing sales office?
We're recruiting on behalf of a well-established and growing manufacturing business looking for an experienced Sales Office Supervisor to lead, motivate and develop a busy internal sales and customer service team.
This is a fantastic opportunity for someone who enjoys leading from the front, building strong customer relationships and driving team performance.
If you're passionate about delivering exceptional customer service whilst achieving commercial results, we'd love to hear from you.
The Role
As Sales Office Supervisor, you'll take responsibility for the day-to-day running of the Sales Office, ensuring customers receive an outstanding experience from enquiry through to delivery.
You'll work closely with the external sales team, production, planning and logistics to keep everything running smoothly.
You'll also play a key role in coaching and developing your team, improving processes and identifying opportunities to grow existing customer accounts.
- What You'll Be Doing
- Leading, motivating and developing a team of Sales & Customer Service Advisors.
- Coaching, mentoring and carrying out regular performance reviews.
- Ensuring customer enquiries and orders are handled efficiently and professionally.
- Supporting the team with more complex customer queries and escalations.
- Driving quotation follow-up and increasing conversion rates.
- Encouraging proactive sales activity with existing, dormant and new customers.
- Building strong relationships with key customers.
- Working collaboratively with production, planning and warehouse teams to ensure excellent customer communication.
- Monitoring KPIs, sales performance and customer service standards.
- Maintaining accurate CRM records and producing management reports.
- Identifying opportunities to improve processes, customer experience and overall team performance.
We're looking for someone who has
- Previous experience leading or supervising an internal sales or customer service team.
- A strong background within a sales office environment.
- Excellent leadership and coaching skills.
- A commercially focused approach with a passion for customer service.
- Experience managing KPIs and improving team performance.
- Strong communication and relationship-building skills.
- Experience using CRM systems and Microsoft Office.
- The ability to prioritise workloads in a fast-paced environment.
What's In It For You?
- Join a successful, growing business where your ideas are valued.
- Lead an established team and make a real impact.
- A varied role with plenty of autonomy and responsibility.
- Supportive working environment with opportunities for professional development.
- Competitive salary and benefits package.
- Working hours - Monday to Friday 8.30am to 5pm
Sales Office Supervisor in Kingswinford employer: Trinity Commercial
Trinity Commercial is an excellent employer, offering a supportive and friendly work culture in Kingswinford that fosters collaboration and growth. With a focus on employee development, the company provides long-term career prospects and a competitive salary, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Supervisor in Kingswinford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Office Supervisor at Trinity Commercial, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Trinity Commercial. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Office Supervisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Office Supervisor in Kingswinford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Trinity Commercial:When writing your cover letter, make sure to tailor your message specifically for Trinity Commercial. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Trinity Commercial
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Trinity Commercial that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Trinity Commercial that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Trinity Commercial’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
