At a Glance
- Tasks: Be the go-to person for customers, coordinating service visits and keeping everything running smoothly.
- Company: Join a well-established business in Kidderminster with a vibrant team atmosphere.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical insurance after one year.
- Other info: Work in a dynamic open-plan office with great career growth opportunities.
- Why this job: Make a real difference by connecting customers and engineers in a fast-paced environment.
- Qualifications: Experience in customer service and strong organisational skills are essential.
Do you have experience in a busy customer support, helpdesk or service coordination role? Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment? We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.
What you’ll be doing:
- Acting as the first point of contact for customers by phone and email
- Booking and coordinating service, maintenance and repair visits
- Planning engineer workloads and scheduling jobs efficiently
- Liaising with customers and engineers to ensure smooth delivery of service work
- Updating internal systems, job records and customer account information
- Following up on completed visits, reports, repairs and additional work required
- Supporting reactive callouts and workshop bookings where needed
What we’re looking for:
- Previous experience in customer service, helpdesk, service desk or service coordination
- Experience dealing with customers, engineers and planning / scheduling work
- Confident communicator who is comfortable working in a busy open-plan office
- Strong organisation skills with the ability to prioritise and multitask
- Good IT skills and confidence updating systems and records
- Positive team player with a proactive approach
Package:
- £26,000 salary
- 37.5 hours per week, Monday to Friday
- 25 days holiday + bank holidays, rising with service
- Pension scheme
- Enhanced family friendly benefits
- Private medical insurance after 1 year
If you have experience in a helpdesk, customer support or service planning role and enjoy being at the centre of customer and engineer coordination, we’d love to hear from you.
Customer Service Representative in Kidderminster employer: Trinity Commercial
Trinity Commercial is an excellent employer, offering a supportive and friendly work culture in Kingswinford that fosters collaboration and growth. With a focus on employee development, the company provides long-term career prospects and a competitive salary, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment.
