Office Manager/PA in Hereford

We are looking for an experienced and organised Office Manager/PA to take responsibility for the smooth running of a busy office and provide essential business support across operations, projects, service, finance and senior management.

This is a varied position for someone who enjoys taking ownership, improving processes and ensuring everything behind the scenes runs efficiently and professionally.

Key Responsibilities

• Manage the day-to-day running of the office, facilities and general administration.
• Oversee office processes and provide guidance and support to administrative staff.
• Maintain company policies, procedures, records and document-control systems.
• Coordinate recruitment, onboarding and new starter administration.
• Maintain accurate employee, training, qualification and competency records.
• Manage company compliance accreditations and renewal requirements.
• Maintain ISO, Safecontractor and customer prequalification requirements.
• Coordinate information and documentation for customer portals and tenders.
• Prepare for external audits and ensure corrective actions are followed through.
• Maintain appropriate health & safety records and documentation.
• Support environmental, quality and F-Gas compliance requirements.
• Assist with invoicing and general finance administration.
• Support purchasing, supplier administration and credit-control processes.
• Prepare management reports and provide accurate KPI information.
• Provide administrative support to the Managing Director and senior management team.
• Assist with business planning, projects and ongoing improvement initiatives.
• Identify opportunities to improve internal systems, processes and efficiencies.
• Help enhance the overall customer journey and level of service provided.
• Deal professionally with customers, suppliers and external contacts.
• Coordinate meetings, training, audits and other business-support activities.
• Ensure office documentation is accurate, organised and kept up to date.
• Assist with facilities management and ensure the office environment operates effectively.
• Monitor key deadlines, renewals and compliance requirements.
• Maintain a high level of confidentiality when dealing with sensitive business and employee information.
• Provide general business and administrative support across the wider organisation.

The right candidate would ideally have

• Previous experience in an Office Manager, Business Support or similar position is preferred.
• Strong organisational skills with excellent attention to detail are essential.
• Experience within a facilities, construction, engineering or similar environment would be advantageous.
• A proactive, professional approach with the ability to work independently and manage competing priorities.

The Opportunity

This is an excellent opportunity to join a well-established business in a key position where your organisational skills and experience will have a genuine impact.

The role offers plenty of variety and responsibility, with the opportunity to work closely with senior management and play an important part in supporting the continued growth and development of the business.

Occasional nationwide travel may be required for meetings, audits, training and other business-support activities