At a Glance
- Tasks: Manage client accounts, coordinate projects, and build strong customer relationships.
- Company: Established business in Hereford with a focus on customer service.
- Benefits: Full-time role with excellent career development and progression opportunities.
- Other info: Monday to Friday hours with a supportive work environment.
- Why this job: Take ownership of projects and make a real impact on customer satisfaction.
- Qualifications: Experience in client account management or customer service is preferred.
The predicted salary is between 30600 - 37400 £ per year.
Are you a confident, organised and customer-focused professional looking for your next career move?
An exciting opportunity has arisen for a Client Account Executive to join a well-established business based in Hereford.
This is a varied role where you’ll take ownership of client accounts and jobs from initial enquiry through to successful completion, building strong customer relationships and ensuring work is delivered efficiently and to a high standard.
You’ll work closely with customers, engineers and internal teams, managing quotations, coordinating works, scheduling engineers and keeping clients updated throughout the process.
Key Responsibilities
- Manage a portfolio of client accounts and build strong customer relationships
- Act as the main point of contact for clients throughout the duration of works
- Take ownership of jobs from initial enquiry through to completion
- Manage customer enquiries and provide a professional, responsive service
- Prepare and issue quotations and follow these through to approval
- Coordinate reactive, planned and maintenance works
- Manage customer expectations and provide regular progress updates
- Ensure agreed timescales and deadlines are achieved
- Coordinate engineers and manage their schedules effectively
- Allocate resources to ensure works are completed efficiently
- Liaise with customers, engineers and internal teams on a daily basis
- Arrange and attend client meetings and site visits where required
- Travel nationally to attend customer meetings and sites when necessary
- Monitor job progress and keep clients informed
- Deal with issues and queries, providing practical and professional solutions
- Maintain accurate customer and project records
- Manage multiple jobs and priorities simultaneously
- Develop and maintain long-term client relationships
- Take ownership of your workload and contribute to improving the customer experience About You
- Experience in a client account, customer service, contract management, project coordination or similar role
- Previous technical or engineering experience would be advantageous
- Excellent communication and relationship-building skills
- Confident and professional when dealing with customers at all levels
- Highly organised with strong time-management skills
- Proactive, reliable and able to work independently
- Good problem-solving skills and the ability to take ownership
- A genuine desire to develop and progress your career The Package
- Full-time, permanent position
- Monday to Friday, 8:00am – 4:30pm / 5:00pm
- Excellent career development and progression opportunities
Client Account Executive in Hereford employer: Trinity Commercial
Join a dynamic and supportive team where your organisational skills will shine as a Contracts & Project Coordinator. Our company fosters a collaborative work culture that values employee growth, offering opportunities for professional development and advancement. Located in a thriving area, we provide a stimulating environment with competitive benefits, ensuring you feel valued and motivated in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Executive in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trinity Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trinity Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Executive in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trinity Commercial:Your cover letter is your chance to shine! Tell us why you want to work at Trinity Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trinity Commercial!
How to prepare for a job interview at Trinity Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
