Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and process orders while providing top-notch support.
- Company: Established family business with a supportive work environment.
- Benefits: Secure full-time contract, holiday entitlement, and flexible working days.
- Why this job: Join a friendly team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and ability to work independently.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Confident, professional Customer Service/Sales Administrator required to work within an established, long-standing family business based in Quinton. This role is lone working with continuous support from head office and management, you will be dealing with new and existing customers face to face and over the phone.
Main duties for the role are:
- Overseeing day to day duties of the office
- Handling all general and sales enquiries from customers
- Answering all incoming calls
- Providing customer product knowledge
- Fact finding with customers’ needs to tailor make orders
- Taking and processing orders
- Completing job sheets for the factory
- Liaising with local authorities for permits and other official documentation
- Communicate with other branches and factory
- Following up on all jobs, keeping customers up to date on order status
- Take payments
The right candidate would:
- Have excellent communication skills face to face and over the phone
- Be empathetic and supportive of customers needs
- Ability to communicate at all levels
- Manage own workloads and be happy to work on their own
In return the company are offering:
- Secure, full time permanent contract
- Holiday entitlement 20 bank holidays (Pro rata)
- Working days either 4/5 per week to suit. Working hours are 9am to 5pm– 1 hour for lunch
Locations
Customer Service/Sales Administrator in Dudley, Halesowen employer: Trinity Commercial
Contact Detail:
Trinity Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Administrator in Dudley, Halesowen
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and thinking about how you can contribute to the team. Ask about their customer service philosophy or how they support their staff in managing workloads.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Customer Service/Sales Administrator in Dudley, Halesowen
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about communication, so show us how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales. We’re looking for someone who can handle enquiries and provide product knowledge, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Trinity Commercial
✨Know the Company Inside Out
Before your interview, take some time to research the family business. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively both face-to-face and over the phone.
✨Demonstrate Empathy and Support
Think about times when you've gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your empathetic nature and supportive attitude. This is crucial for a role that involves understanding and meeting customer needs.
✨Prepare for Role-Specific Questions
Anticipate questions related to managing workloads and working independently. Consider how you would handle multiple tasks, such as processing orders while liaising with local authorities. Having clear strategies in mind will show that you're organised and capable of thriving in a lone working environment.
