At a Glance
- Tasks: Be the go-to person for customers, coordinating service visits and keeping everything running smoothly.
- Company: Join a well-established business in Kidderminster with a vibrant team atmosphere.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work in a dynamic open-plan office with a friendly team of around 20 people.
- Why this job: Make a real difference by helping customers and engineers in a fast-paced setting.
- Qualifications: Experience in customer service and scheduling is a must; strong communication skills are key.
The predicted salary is between 24000 - 30000 £ per year.
Do you have experience in a busy customer support, helpdesk or service coordination role? Are you confident speaking with customers, planning engineers workloads and keeping service jobs moving in a fast-paced office environment? We are recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.
What you’ll be doing:
- Acting as the first point of contact for customers by phone and email
- Booking and coordinating service, maintenance and repair visits
- Planning engineer workloads and scheduling jobs efficiently
- Liaising with customers and engineers to ensure smooth delivery of service work
- Updating internal systems, job records and customer account information
- Following up on completed visits, reports, repairs and additional work required
- Supporting reactive callouts and workshop bookings where needed
What we’re looking for:
- Previous experience in customer service, helpdesk, service desk or service coordination
- Experience dealing with customers, engineers and planning/scheduling work
- Confident communicator who is comfortable working in a busy open-plan office
Customer Service Representative employer: Trinity Commercial
Join a dynamic team in Kidderminster where your customer service skills will shine in a supportive and collaborative environment. Our company values employee growth, offering training and development opportunities to help you advance your career while enjoying a friendly work culture that thrives on teamwork and open communication. With a focus on delivering exceptional service, you'll find meaningful and rewarding employment here, making a real impact in the lives of our customers.
