At a Glance
- Tasks: Register candidates and ensure a secure exam environment while providing excellent customer service.
- Company: Trinity College London, a supportive and inclusive organisation.
- Benefits: Part-time hours, competitive pay, and a stimulating work environment.
- Other info: Open to diverse applicants and committed to inclusivity.
- Why this job: Make a positive impact on candidates' exam experiences in a dynamic setting.
- Qualifications: Good communication skills, organisational abilities, and a professional attitude.
The predicted salary is between 25985 - 31759 £ per year.
Contract: Fixed term (6 months), part-time
Location: Newcastle
Closing date: 27 August 2026
About the role
In Newcastle, our test centre, along with our nationwide centres, is hard at work assisting candidates sitting their English language tests through Trinity College London. To give them vital support and a positive experience, we need a professional customer-focused individual with impeccable communication skills.
As a Registrar, you will ensure that the candidates are registered by following the SELT ID policy and procedure as well as administrative functions on a day-to-day basis. You will play a crucial role in promoting a secure and safe exam environment, ensuring full compliance with Trinity’s examination policies and procedures to maintain the security and integrity of our exams. There will also be times when you will be required to step up and oversee the smooth running of the centre.
This is a part-time, on-site position working 2 days per week (Fridays and Saturdays), with shifts between 08:15 and 17:00, scheduled on a rota basis.
About you
We need someone with a good level of education that has the ability to communicate at all levels providing excellent customer service always with a smile on their face. We need you to portray a professional image at all times and in testing situations. You will have excellent organisational skills with a keen eye for detail and be a real team player who’s happy dealing with stakeholders ranging from colleagues to examiners, and most importantly, our candidates. Reliability is key to this role as tests will not be able to run if the Registrar is not on site on their required days.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence. We actively encourage applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long-term health condition, or are neuro-diverse. Trinity promotes and welcomes applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Registrar in Newcastle employer: Trinity College London
Trinity College London is an exceptional employer that fosters a stimulating and inclusive work environment, perfect for those looking to make a meaningful impact in the education sector. With a commitment to employee growth, you will benefit from flexible hybrid working arrangements, a supportive team culture, and a range of benefits that value your contributions. Join us in London, where we prioritise diversity and accessibility, ensuring every employee feels welcomed and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Registrar in Newcastle
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Trinity College London and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Trinity College London and let us see your personality shine through!
We think you need these skills to ace Registrar in Newcastle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Trinity College London.
Get Familiar with Our Brand:Before applying, take some time to learn about Trinity College London and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Trinity College London
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Trinity College London.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Trinity College London will surely appreciate.
