At a Glance
- Tasks: Support operational delivery of EQA qualifications and assist customers with their queries.
- Company: Trinity College London, a diverse and inclusive workplace.
- Benefits: Part-time hours, hybrid working, and a supportive environment.
- Other info: Opportunity for personal growth in a stimulating work environment.
- Why this job: Join a dynamic team and make a real impact in education.
- Qualifications: Strong admin skills, customer service experience, and IT proficiency.
The predicted salary is between 24000 - 36000 £ per year.
Contract: 12 months fixed-term contract, part-time
Location: London (hybrid-working)
Closing Date: 20 November 2025
About the role
In this role, you will support the operational delivery of our EQA qualifications, including Arts Award. You will be supporting customers to enter candidates for Arts Award/EQA qualifications via our online systems and provide Trinity with their assessment information timely and accurately. You will also be responsible for supporting the delivery of the moderation and monitoring programmes that underpin the quality assurance framework for our Arts Award/EQA qualifications. This role requires organising and coordinating moderations, providing operational support to the monitoring programme, and dealing with a range of customer queries and requests. Additionally, you will complete a variety of administrative tasks to facilitate the end-to-end operational delivery of EQA qualifications.
This role is a 12 months fixed-term contract, part-time working 3 days per week during regular office opening hours from 9am-5pm on Tuesdays, Wednesdays and Thursdays.
About you
- Very good administrative and organisational skills
- Experience, understanding of and commitment to delivering outstanding customer service
- Experience of working in a customer facing role on email and phone, and ability to communicate well through these mediums; good verbal and written communication skills
- Strong IT skills, including experience of using Microsoft Outlook, Excel and Word
- Experience of working with data processing systems and handling data
- Experience of using technology and online platforms, and the ability to support customers to engage with technology
- Attention to detail and ability to carry out a variety of office administrative tasks quickly and accurately
- Ability to understand new systems and processes quickly
- Ability to organise own workload, prioritise and multitask
- Good problem-solving skills and ability to use initiative
- Ability to work under pressure, meet deadlines and cope with periods of high workload
- A team player with a positive "can do" attitude, and at the same time able to work independently and be responsible for own remit of work
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person's contribution makes us great as an organisation. As an employee, you'll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence. We actively encourage applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. Trinity promotes and welcomes applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Operations Coordinator in London employer: Trinity College London
Trinity College London is an exceptional employer that fosters a stimulating and inclusive work environment, perfect for those seeking meaningful employment as an Operations Coordinator. With a commitment to employee growth, competitive benefits, and a supportive culture, Trinity values each individual's contribution while promoting diversity and accessibility in the workplace. Located in London with hybrid working options, this role offers flexibility and the opportunity to engage with a dynamic team dedicated to delivering high-quality educational qualifications.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Coordinator role. Highlight your administrative skills and customer service experience, as these are key for us at StudySmarter.
Show Off Your IT Skills:Since this role involves using various online systems, don’t forget to mention your proficiency with Microsoft Outlook, Excel, and Word. We love tech-savvy candidates who can help our customers navigate online platforms!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as we value good verbal and written communication at StudySmarter.
Apply Through Our Website:Don’t forget to apply through the link on our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trinity College London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the responsibilities, especially around customer service and data handling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and handle pressure, as these are key aspects of the job.
✨Brush Up on Your IT Skills
The job mentions a need for strong IT skills, particularly with Microsoft Outlook, Excel, and Word. Make sure you're comfortable discussing your experience with these tools. You might even want to practice using them beforehand to ensure you're sharp and ready to impress.
✨Prepare for Customer Queries
As you'll be dealing with customer queries, think about common issues customers might face when entering candidates for qualifications. Prepare some thoughtful responses or solutions to potential problems. This will demonstrate your proactive approach and commitment to outstanding customer service.
