At a Glance
- Tasks: Be the first point of contact for customers, resolving queries across various channels.
- Company: Join Trinity College London, a diverse and inclusive organisation.
- Benefits: Enjoy a stimulating work environment with competitive rewards and professional growth.
- Other info: Hybrid working model with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Contract: Fixed term, full-time
Location: London (hybrid-working)
Closing date: 26 September 2025
About the role
As Customer Service Desk Coordinator and a member of the Customer Service Desk team, you will be the first point of contact for Trinity College London’s teachers, students, candidates, testing centres and partners. In this role, you will play a key part in shaping the customer experience, ensuring that every interaction is professional, timely and supportive.
You’ll handle enquiries across multiple channels including our ticketing system, phone, email, live chat and social media - helping to resolve queries efficiently while maintaining high standards of customer satisfaction. Your work will directly support learners, educators and partners around the world, making a real difference every day.
This is a fixed term contract ending in September 2026.
About you
We are looking for someone with proven experience in customer service or contact centre environments and a genuine passion for helping people. A customer-focused mindset, strong communication skills and a commitment to delivering high-quality service are essential.
Other key skills and qualities include:
- Proficiency with IT systems, including ticketing tools
- Ability to prioritise tasks and adapt quickly in a fast-paced environment
- Strong written and verbal communication skills
- A positive, proactive approach and a collaborative team spirit
If you thrive in a dynamic, people-focused environment and enjoy making a real difference for customers, this role could be perfect for you!
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.
Customer Service Desk Coordinator in London employer: Trinity College London
Trinity College London is an exceptional employer that fosters a stimulating and inclusive work environment, perfect for those passionate about customer service. With a commitment to employee growth and a diverse workplace, you will have the opportunity to make a meaningful impact while enjoying a range of benefits in a hybrid-working setting in London. Join us to be part of a team that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Desk Coordinator in London
✨Tip Number 1
Get to know the company! Research Trinity College London and understand their values, mission, and the role of a Customer Service Desk Coordinator. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with people, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Trinity College London. Don’t wait too long, though – apply before the closing date!
We think you need these skills to ace Customer Service Desk Coordinator in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service or contact centre roles. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for helping people shines through!
Apply Through Our Website:Remember to apply through our website using the 'Apply for This Job' link. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Trinity College London
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Familiarise Yourself with the Tools
Since the role involves using ticketing systems and other IT tools, make sure you’re comfortable discussing any relevant software you’ve used. If you can, research the specific tools Trinity College London uses and mention them during your interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think of a few challenging situations you've faced in previous jobs and how you resolved them. This will show your problem-solving skills and customer-focused mindset.
✨Show Your Passion for Helping Others
Trinity is looking for someone who genuinely enjoys helping people. Be prepared to talk about why you love customer service and how you’ve made a difference in previous roles. Your enthusiasm can set you apart from other candidates!
