At a Glance
- Tasks: Provide IT support to a vibrant College community and contribute to service improvements.
- Company: Join the historic Trinity College, part of the University of Cambridge.
- Benefits: Enjoy competitive salary, generous leave, free meals, and health benefits.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in a diverse environment while developing your technical skills.
- Qualifications: Experience with Microsoft desktop infrastructure and strong problem-solving skills required.
The predicted salary is between 35328 - 35328 £ per year.
Working at Trinity offers far more than an IT role — it is an opportunity to become part of a historic academic community while enjoying modern employment benefits and a supportive working culture.
Join us if you are an experienced IT support professional looking for a varied role where you can make a real difference to a diverse College community, develop your technical knowledge and contribute to service improvements. We would be delighted to hear from you.
Trinity College, founded in 1546 by Henry VIII, is one of the largest Colleges in the University of Cambridge, with some 720 undergraduates, 380 graduate students, 200 Fellows and around 360 non-academic staff. The beauty and size of Trinity’s courts attract visitors from all over the world, but the College is also a thriving, modern community, which exists to give its members a rewarding, richly resourced, and intellectually inspiring place in which to pursue their education and research.
Working as part of a team of ten and reporting to the Head of IT, you will help provide an excellent IT service to the College community, supporting more than 1,500 users across over 50 servers. You will provide first and second line support, troubleshoot and maintain desktop hardware, software, business systems and telephony, and help ensure the effective operation and security of the College desktop IT infrastructure. You will also contribute to technical projects and service improvements, maintain clear systems documentation, work with University Information Services and external partners, run the daily student drop-in support service, and assist with audio-visual support requests and meeting set-ups.
Candidates must have experience supporting a Microsoft desktop infrastructure and knowledge of Microsoft 365, Entra and associated tools. Strong problem-solving, communication and customer service skills are essential, together with the ability to manage priorities and work independently and as part of a team. Experience in a professional IT support team is highly desirable. Experience of IT service management, Teams Telephony, macOS, IT security, servers or virtualisation would be advantageous.
Trinity is a competitive employer. In addition to offering 25 days of holiday (plus 8 public holidays) a year, and free lunch when working on site, Trinity also offers a generous pension scheme and private health care, as well as a cycle to work scheme. In addition, Trinity is a highly social place, which organises functions and regular outings to places of interest.
- Competitive salary and a staff pension scheme
- Generous leave, maternity and paternity provision, and long‑service recognition
- Health and wellbeing support, including an Employee Assistance Programme, optional private health and dental plans, gym and fitness classes, and wellbeing events
- Cycle to Work Scheme, eye‑care support and life assurance
- Free access to the College Wren Library, meals on duty, staff social club and regular staff events
All of this is set within one of the most striking historic environments in Cambridge. Rate of Pay £35,328 per annum plus excellent benefits. This is a permanent full-time post (36.25 hours per week), based full-time in the College. The closing date for completed applications is Sunday 27 September 2026.
IT Support Officer in Cambridge employer: Trinity College Cambridge
Trinity College Cambridge is an exceptional employer, offering a vibrant and intellectually stimulating environment for its Members Accounts Administrator role. With a strong commitment to employee well-being, the College provides generous benefits including 25 days of holiday, private health care, and a cycle to work scheme, alongside opportunities for professional growth within a supportive finance team. The unique blend of historical prestige and modern community spirit makes Trinity an inspiring place to work, where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trinity College Cambridge values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trinity College Cambridge might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trinity College Cambridge!
✨Direct Apply to Trinity College Cambridge
Let's not forget to apply directly through the Trinity College Cambridge website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Officer in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trinity College Cambridge.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trinity College Cambridge. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trinity College Cambridge
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
