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For Companies At a Glance
- Tasks: Assist in restoring properties damaged by fire, water, or accidents.
- Company: Join Trinity First Response, a leader in damage restoration.
- Benefits: Enjoy a competitive salary, 23 days leave, and performance bonuses.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: No prior experience needed; training provided through Trinity Academy.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
The Role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
Key Requirements
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
Basic Salary of £25,000 – £27,000 (DOE), as well as market leading benefits.
- 23 days Annual leave plus statutory holidays
- Discretionary performance related bonus
Just Some Of The Great Benefits We Offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
If you\’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Research the company and its values. Understanding Trinity First Response's commitment to customer service and teamwork will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees if possible. They can provide insights into the role and the company culture, which can be invaluable when preparing for interviews or even tailoring your approach to the job.
✨Tip Number 3
Prepare to discuss your customer service experiences. Since the role emphasises excellent customer service, think of specific examples where you've gone above and beyond to assist customers, as this will demonstrate your suitability for the position.
✨Tip Number 4
Familiarise yourself with basic damage restoration concepts. Even if you don't have prior experience, showing that you've taken the initiative to learn about water and fire damage restoration can set you apart from other candidates.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee First Response Technician. Familiarise yourself with the tasks involved in damage restoration and think about how your skills align with these duties.
Tailor Your CV: Craft your CV to highlight relevant skills and experiences that match the job description. Emphasise your communication skills, customer service experience, and any teamwork or administrative roles you've held.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you're interested in damage restoration and how you can contribute to the team. Be sure to include specific examples of your skills and experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Make sure to express your excitement about starting a career in damage restoration. Companies like Trinity First Response value motivated individuals, so let your passion shine through during the interview.
✨Demonstrate Teamwork Skills
Since the role involves working closely with experienced technicians and team leaders, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support others.
✨Prepare for Customer Service Questions
As customer service is a key part of the role, think of scenarios where you provided excellent service. Be ready to explain how you would handle difficult situations or complaints from policyholders.
✨Familiarise Yourself with Health and Safety Standards
Understanding health and safety protocols is crucial in this field. Brush up on basic health and safety practices related to damage restoration, as this will show your commitment to maintaining a safe working environment.
