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- Tasks: Assist in restoring properties damaged by fire, water, or accidents.
- Company: Trinity Claims is a dynamic company focused on damage restoration.
- Benefits: Enjoy a competitive salary, 25 days leave, and performance bonuses.
- Why this job: Kickstart your career in a fast-paced environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: No prior experience needed; training provided through Trinity Academy.
The predicted salary is between 19200 - 20000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
Key Requirements
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
Basic Salary £24,000-25,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays
- Discretionary performance related bonus
Just Some Of The Great Benefits We Offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
If you\\\’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Familiarise yourself with the basics of damage restoration. Understanding the processes involved in water and fire damage restoration will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry. Attend local events or join online forums related to damage restoration and insurance claims. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss customer service scenarios. Since the role requires excellent customer service skills, think of examples from your past experiences where you successfully handled customer interactions or resolved issues.
✨Tip Number 4
Research Trinity Claims and their values. Understanding the company culture and what they stand for will help you align your answers during the interview, demonstrating that you are a good fit for their team.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of a Trainee First Response Technician. Emphasise any customer service experience, teamwork, and communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in damage restoration and how your background makes you a suitable candidate.
Highlight Relevant Skills: In your application, specifically mention your ability to work under pressure, your basic computer knowledge, and any previous experience related to damage restoration or customer service, even if it's minimal.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Talk about why you're passionate about damage restoration and how you see yourself growing in this field.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be prepared to share examples of how you've successfully collaborated with others in the past. Highlight your ability to work under pressure and support your colleagues.
✨Prepare for Customer Service Scenarios
As customer service is a key part of the job, think of situations where you've provided excellent service. Be ready to discuss how you would handle challenging customer interactions, especially in stressful situations.
✨Know the Basics of Damage Restoration
Even if you don't have direct experience, familiarise yourself with the basics of water and fire damage restoration. Showing that you've done your homework will impress the interviewers and demonstrate your commitment to learning.
