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- Tasks: Assist in restoring properties damaged by fire, water, or accidents.
- Company: Trinity Claims is a dynamic company focused on damage restoration.
- Benefits: Enjoy a competitive salary, 25 days leave, and performance bonuses.
- Why this job: Kickstart your career in a fast-paced environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: No prior experience needed; training provided through Trinity Academy.
The predicted salary is between 24000 - 25000 £ per year.
Trainee First Response Technician – Trinity Claims
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About The Role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
Key Requirements
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
Basic Salary of £25,000 – £27,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
Application Details
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Familiarise yourself with the basics of damage restoration. Understanding the processes involved in water and fire damage restoration will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry. Attend local events or join online forums related to damage restoration and insurance claims. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills. Since this role involves interacting with policyholders, think of examples from your past experiences where you provided excellent service or resolved conflicts effectively.
✨Tip Number 4
Prepare for practical scenarios. Be ready to discuss how you would handle specific situations on the job, such as working under pressure or maintaining health and safety standards, as these are crucial in this line of work.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Trainee First Response Technician position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or teamwork skills, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Trinity Claims and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Talk about why you're passionate about damage restoration and how you see yourself contributing to the team at Trinity Claims.
✨Demonstrate Teamwork Skills
Since the role involves working closely with others, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support your colleagues.
✨Prepare for Customer Service Scenarios
As customer service is a key part of the job, think of situations where you've provided excellent service. Be ready to share these experiences and how you handled challenges while maintaining a positive attitude.
✨Know the Basics of Damage Restoration
Even if you don't have direct experience, familiarise yourself with the basics of water and fire damage restoration. This will show your commitment to learning and your understanding of the industry.
