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- Tasks: Join our team as a Trainee First Response Technician, assisting with restoration projects.
- Company: Trinity Claims offers top-notch claims management services with a 4.5-star Trustpilot rating.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and a birthday holiday!
- Why this job: Gain hands-on experience in a dynamic environment while delivering excellent customer service.
- Qualifications: We're looking for driven individuals with strong communication skills and a passion for customer care.
- Other info: This is an entry-level role with opportunities for growth and development.
The predicted salary is between 19200 - 20000 £ per year.
About the Role
Position: Trainee First Response Technician at Trinity Claims. Trinity Claims delivers a dedicated, end‑to‑end claims management service exclusively for our sister company, Policy Expert. We combine cutting‑edge proprietary technology with the highest standards of customer care to provide seamless support from the first point of contact through to final resolution, ensuring our customers feel supported every step of the way.
Key Responsibilities
- Assist with cleaning, drying and sanitising tasks following water or fire damage.
- Help monitor and install drying equipment on‑site.
- Participate in assessments and reporting, ensuring that all necessary documents, photographs and communications are accurately recorded.
- Work closely with First Response Technicians and Team Leaders to ensure timely and high‑quality service delivery.
- Maintain health and safety standards at all times.
- Provide excellent customer service to policyholders and other relevant parties.
Key Requirements
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving licence with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return
Salary: £25,000 – £27,000 (DOE) plus market‑leading benefits, including:
- 23 days annual leave plus statutory holidays.
- Discretionary performance‑related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the Month & Employee of the Year awards.
- Refer a Friend scheme.
- Additional day’s holiday for your birthday.
- Paid volunteering/charity day a year.
Other Information
We hold a 4.5‑star rating on Trustpilot and are listed on Glassdoor.
Application
The application deadline remains open until we find the right person for the job. This position will remain open until the selected candidate is found. Speculative CVs and agency inquiries are not accepted.
Equal Opportunities
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status or pregnancy and maternity.
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Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Familiarise yourself with the basics of damage restoration and the insurance claims process. Even if you don't have direct experience, showing that you've done your homework can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills in any conversations or interviews. Since this role is heavily focused on providing excellent support to policyholders, demonstrating your passion for customer care will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Trinity Claims on platforms like LinkedIn. They can provide valuable insights into the company culture and may even offer tips on how to impress during the interview process.
✨Tip Number 4
Prepare to discuss scenarios where you've worked under pressure or as part of a team. The ability to thrive in a fast-paced environment is crucial for this role, so having specific examples ready will help you stand out.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Trainee First Response Technician position. Tailor your application to highlight how your skills and experiences align with what Trinity Claims is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or teamwork skills, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Trinity Claims that attract you, such as their commitment to customer care and innovative technology.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Make sure to express your excitement about the Trainee First Response Technician role. Companies like Trinity Claims value motivated individuals who are eager to learn and grow within their team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlighting your ability to communicate effectively and support customers will resonate well with the interviewers.
✨Familiarise Yourself with the Role
Research the key responsibilities of a Trainee First Response Technician. Understanding tasks like cleaning, drying, and sanitising after damage will show that you're serious about the position and ready to contribute.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you.
