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- Tasks: Join our team as a Trainee First Response Technician, assisting with restoration projects.
- Company: Trinity Claims offers top-notch claims management services with a 4.5-star Trustpilot rating.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and a birthday holiday!
- Why this job: Gain hands-on experience in a dynamic environment while delivering excellent customer service.
- Qualifications: We're looking for driven individuals with strong communication skills and a passion for customer care.
- Other info: This is an entry-level role with opportunities for growth and development.
The predicted salary is between 19200 - 20000 £ per year.
Overview
Join to apply for the Trainee First Response Technician role at Trinity Claims.
About Trinity Claims
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
Key Requirements
We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
Basic Salary £24,000-£25,000 (DOE), as well as market-leading benefits.
- 25 days annual leave plus statutory holidays
- Discretionary performance-related bonus
Just Some Of The Great Benefits We Offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
If you\\\’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Details
Seniority level
Internship
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Insurance
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Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Familiarise yourself with the basics of damage restoration and the insurance claims process. Even if you don't have direct experience, showing that you've done your homework can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills in any conversations or interviews. Since this role is heavily focused on providing excellent support to policyholders, demonstrating your passion for customer care will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Trinity Claims on platforms like LinkedIn. They can provide valuable insights into the company culture and may even offer tips on how to impress during the interview process.
✨Tip Number 4
Prepare to discuss scenarios where you've worked under pressure or as part of a team. The ability to thrive in a fast-paced environment is crucial for this role, so having specific examples ready will help you stand out.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Trainee First Response Technician position. Tailor your application to highlight how your skills and experiences align with what Trinity Claims is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or teamwork skills, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Trinity Claims that attract you, such as their commitment to customer care and innovative technology.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Make sure to express your excitement about the Trainee First Response Technician role. Companies like Trinity Claims value motivated individuals who are eager to learn and grow within their team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlighting your ability to communicate effectively and support customers will resonate well with the interviewers.
✨Familiarise Yourself with the Role
Research the key responsibilities of a Trainee First Response Technician. Understanding tasks like cleaning, drying, and sanitising after damage will show that you're serious about the position and ready to contribute.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you.
