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- Tasks: Assist with cleaning and restoration tasks for water and fire damage.
- Company: Trinity Claims offers top-notch claims management services with a focus on customer care.
- Benefits: Enjoy 25 days annual leave, life insurance, and a performance-related bonus.
- Why this job: Join a dynamic team and grow in a fast-paced environment while making a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential; experience is a plus.
- Other info: This role is open until the right candidate is found, so apply now!
The predicted salary is between 24000 - 25000 £ per year.
Join to apply for the Trainee First Response Technician role at Trinity Claims
About Trinity Claims: Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for Policy Expert. We combine cutting-edge technology with high standards of customer care to provide seamless support from the first contact through final resolution.
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This entry-level opportunity will give you a chance to learn and grow in a fast-paced environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
- Assist with cleaning, drying, and sanitising tasks following water or fire damage.
- Help monitor and install drying equipment on-site.
- Participate in assessments and reporting, ensuring documents, photographs, and communications are accurately recorded.
- Work closely with First Response Technicians and Team Leaders to ensure timely, high-quality service delivery.
- Maintain health and safety standards at all times.
- Provide excellent customer service to policyholders and other relevant parties.
Key Requirements
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferred but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
- Basic Salary £24,000-£25,000 (DOE), as well as market-leading benefits.
- 25 days annual leave plus statutory holidays
- Discretionary performance-related bonus
Just Some Of The Great Benefits We Offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
If you\’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Seniority level
- Internship
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Insurance
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Swindon, England, United Kingdom
#J-18808-Ljbffr
Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Familiarise yourself with the basics of damage restoration. Even if you don't have prior experience, understanding the processes involved in cleaning and sanitising after water or fire damage can give you a leg up during interviews.
✨Tip Number 2
Highlight your customer service skills. Since this role involves direct interaction with policyholders, be prepared to discuss any previous experiences where you provided excellent service, even if it was in a different context.
✨Tip Number 3
Show your enthusiasm for teamwork. This position requires working closely with First Response Technicians and Team Leaders, so be ready to share examples of how you've successfully collaborated with others in past roles.
✨Tip Number 4
Prepare questions about the company and the role. Demonstrating your interest in Trinity Claims and the specifics of the Trainee First Response Technician position can set you apart from other candidates.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trainee First Response Technician role. Understand the key responsibilities and requirements to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your communication skills, customer service experience, and ability to work under pressure. Mention any relevant experience or knowledge related to damage restoration or the insurance claims process, even if it's minimal.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Explain why you are a good fit for the position and how your values align with Trinity Claims' commitment to customer care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Make sure to express your passion for customer service and eagerness to learn. Trinity Claims values motivated individuals, so let your enthusiasm shine through during the interview.
✨Demonstrate Communication Skills
Since excellent spoken and written communication skills are key for this role, prepare to discuss examples of how you've effectively communicated in past experiences, whether in work or study.
✨Highlight Teamwork Experience
Be ready to share instances where you've successfully worked as part of a team. This role requires collaboration with First Response Technicians and Team Leaders, so showcasing your ability to work well with others is crucial.
✨Familiarise Yourself with the Role
Research the responsibilities of a Trainee First Response Technician and the claims management process. Understanding the basics will help you answer questions confidently and show that you're proactive about the position.
