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- Tasks: Join us as a Trainee First Response Technician, assisting with restoration projects and customer service.
- Company: Trinity Claims offers top-notch claims management for Policy Expert, blending tech with exceptional care.
- Benefits: Enjoy a competitive salary, 25 days leave, bonuses, and perks like life insurance and a birthday holiday.
- Why this job: This role is perfect for those eager to learn in a fast-paced environment while making a real impact.
- Qualifications: Strong communication skills, teamwork, and a clean driving license are essential; experience is a plus.
- Other info: We value diversity and encourage all qualified candidates to apply!
The predicted salary is between 19200 - 20000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
Trustpilot and Glassdoor
About the role
Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.
Key Responsibilities
As a Trainee First Response Technician, you’ll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage. Your responsibilities will include:
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
Key Requirements
We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:
- Excellent spoken and written communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge and strong administrative skills.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In return, we can offer you
Basic Salary £24,000-25,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays
- Discretionary performance related bonus
Just some of the great benefits we offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
If you\\\’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Trainee First Response Technician employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee First Response Technician
✨Tip Number 1
Familiarise yourself with the basics of damage restoration. Even if you don't have prior experience, understanding the processes involved in cleaning and sanitising after water or fire damage can give you a leg up during interviews.
✨Tip Number 2
Showcase your customer service skills. Since this role involves direct interaction with policyholders, be prepared to discuss any past experiences where you've provided excellent service, even if it's from a different industry.
✨Tip Number 3
Highlight your teamwork abilities. This position requires working closely with First Response Technicians and Team Leaders, so be ready to share examples of how you've successfully collaborated with others in previous roles.
✨Tip Number 4
Demonstrate your adaptability and ability to work under pressure. The fast-paced nature of this job means you'll need to think on your feet, so prepare to discuss situations where you've thrived in challenging environments.
We think you need these skills to ace Trainee First Response Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Trainee First Response Technician position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or teamwork skills, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Trinity Claims and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trinity Claims
✨Show Your Enthusiasm
Express your passion for customer service and eagerness to learn. This role is all about supporting customers through challenging times, so demonstrating a genuine interest in helping others will resonate well with the interviewers.
✨Highlight Teamwork Skills
Since you'll be working closely with First Response Technicians and Team Leaders, emphasise your ability to work effectively within a team. Share examples of past experiences where you collaborated successfully with others.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with distressed customers or managing time-sensitive tasks. Think of relevant examples from your past that showcase your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Claims Process
While previous experience in damage restoration isn't essential, having a basic understanding of the insurance claims process can set you apart. Do some research on common procedures and terminology to demonstrate your initiative and preparedness.
