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- Tasks: Manage vehicle valuation and settlement for insurance claims with a focus on customer care.
- Company: Trinity Claims, a leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, 25 days annual leave, on-site gym, and free snacks.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in motor insurance and strong communication skills required.
- Other info: Opportunities for professional growth and a supportive work environment.
The predicted salary is between 25000 - 34000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
We are dedicated to delivering a world-class claims service, ensuring that all claims are assessed promptly and, where appropriate, settled in the shortest possible timeframe—always in accordance with both industry standards and internal company guidelines. Our in-house Total Loss Team proactively manages every aspect of vehicle valuation and settlement for both insured and third-party claims, from initial assessment through to final resolution, to provide a seamless and efficient experience.
To support this commitment, we expect candidates to demonstrate proficiency with key industry tools, including MIAFTR, Experian, Audatex/ GT motive, Glasses, CAPS, Percayso and Autotrader. A strong foundation in market research and a genuine interest in vehicle valuation is essential. Candidates should also be familiar with Private plate retention procedures, Salvage disposal processes, Vehicle categorisation in line with the ABI Code of Practice and FCA guidelines on fair customer treatment.
Key Responsibilities
- Deliver consistently high performance against agreed objectives, KPIs, and SLAs, contributing to the overall success of the engineering function.
- Continuously develop knowledge within your specialist area to enhance understanding of complex technical issues and support informed decision-making.
- Offer expert guidance to both internal departments and external customers, ensuring queries are resolved efficiently and accurately.
- Maintain strong professional relationships with external salvage agents.
- Apply robust processes and controls to identify, assess, and mitigate operational risks in line with company standards.
- Work directly with insured parties to negotiate settlements, adhering to established procedures and ensuring fair outcomes.
- Ensure timely clearance of vehicles for auction in accordance with SLAs. Follow up with customers regarding private plate retention and lease agreement clearance as needed.
- Contribute to cost, service, and process improvement projects across the team, and actively participate in wider departmental initiatives.
- Ensure timely and precise updates to the Motor Insurance Anti-Fraud and Theft Register (MIAFTR), supporting regulatory compliance and data integrity across all total loss cases.
- Aim for first-time resolution of customer complaints by applying sound judgment, empathy, and clear communication, delivering outcomes that reflect our commitment to fairness and exceptional service.
Key Requirements
- Proven engineering experience within the motor insurance sector, with a solid understanding of vehicle assessment and claims processes.
- Confident in using key valuation and assessment tools, including Audatex, Glass’s Guide, and other industry-standard platforms.
- Strong verbal and written communication skills, with a courteous and professional telephone manner.
- At least 2 years’ experience in a Customer Service role.
- Membership with professional bodies such as IMI, IAEA, ATA, or VDA is preferred but not essential.
- A solid working knowledge of motor vehicle construction and contemporary repair techniques is highly desirable.
- A foundational understanding of motor claims processes and basic insurance principles is desirable.
In Return, We Can Offer You
Basic Salary £30,000-34,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Total Loss Engineer employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Total Loss Engineer
Some tips for your application 🫡
Show Your Passion for Vehicles: When writing your application, let us see your genuine interest in vehicle valuation and the motor insurance sector. Share any relevant experiences or insights that highlight your enthusiasm for the industry.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is well-structured and to the point. Highlight your key skills and experiences that align with the Total Loss Engineer role without unnecessary fluff.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements mentioned in the job description. Mention your proficiency with tools like Audatex and MIAFTR, and how they relate to your past experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Trinity Claims
✨Know Your Tools
Familiarise yourself with the key industry tools mentioned in the job description, like Audatex and MIAFTR. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Expertise
Prepare to talk about your previous engineering experience in the motor insurance sector. Highlight specific examples where you successfully assessed vehicle claims or negotiated settlements, demonstrating your understanding of the claims process.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to convey complex information clearly and courteously, so consider role-playing common interview questions with a friend to refine your responses.
✨Demonstrate Customer Focus
Be ready to discuss how you've handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to illustrate your ability to resolve issues while maintaining a high level of customer service.