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- Tasks: Help recover claims for our clients while providing top-notch customer service.
- Company: Join Trinity Claims, a leader in innovative claims management.
- Benefits: Enjoy a competitive salary, 25 days holiday, and awesome on-site perks.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in the insurance industry while developing your skills.
- Qualifications: 2 years in customer service and motor claims experience required.
The predicted salary is between 25000 - 26000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About the role
To recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service.
Key Responsibilities
- Pursue recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.
- Provide guidance and direction to claims staff to ensure the recovery prospects on cases are safeguarded as far as possible.
- Commence work on all larger value losses at an early stage to ensure work on the recovery aspect of the claims starts at the earliest opportunity, with particular emphasis on the legal recoverability of each claim.
- Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate.
- Ongoing case management of debts being pursued by solicitors, giving instructions within own level of authority or making recommendations to your Team Leader regarding matters outside own authority.
- Recommend discontinuation of recovery where there is little prospect of success.
- Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
- Pass all audits at 95% or above.
- Provide excellent customer service.
- Manage own workload including hitting KPIs with PH and non PH communication.
- Plan and execute strategic initiatives to agreed timelines.
- Ensure a relevant level of technical understanding with continuous development and learning.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
Key Requirements
- At least 2 years’ experience in a Customer Service role.
- At least 2 years’ experience in a motor claims role.
- Previous experience of working in insurance claims recovery.
In return, we can offer you Basic Salary £25-26,000 (DOE) as well as market leading benefits:
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Motor Recovery Claims Handler - 9 Month FTC in Tonbridge employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Recovery Claims Handler - 9 Month FTC in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims recovery sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions in the motor claims field. Practice your responses, focusing on your customer service experience and how it relates to the role.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed claims or improved customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Motor Recovery Claims Handler - 9 Month FTC in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Recovery Claims Handler role. Highlight your experience in customer service and motor claims, as these are key for us. Use specific examples that showcase your skills and achievements in these areas.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Trinity Claims. Mention your passion for customer service and how you can contribute to our mission of providing excellent support to our clients.
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just duties. Did you improve recovery rates or enhance customer satisfaction? We love to see quantifiable results that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims and recovery processes. Familiarise yourself with common scenarios and how to handle them, as well as the legal aspects involved. This will show that you're not just experienced but also genuinely interested in the role.
✨Demonstrate Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can convey empathy and support, which are crucial in claims management.
✨Prepare for Technical Questions
Expect questions that test your technical understanding of claims recovery. Brush up on relevant legislation and best practices in the industry. Being able to discuss these confidently will set you apart from other candidates.
✨Showcase Your Organisational Skills
This role requires managing a portfolio efficiently, so be ready to discuss how you prioritise tasks and manage your workload. Share specific strategies or tools you use to stay organised and meet KPIs, as this will demonstrate your ability to thrive in a fast-paced environment.