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- Tasks: Help recover claims for our clients while providing top-notch customer service.
- Company: Join Trinity Claims, a trusted leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym access, and free snacks.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: 2 years in customer service and motor claims experience required.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 25000 - 26000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
To recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service.
Key Responsibilities
- Pursue recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.
- Provide guidance and direction to claims staff to ensure the recovery prospects on cases are safeguarded as far as possible.
- Commence work on all larger value losses at an early stage to ensure work on the recovery aspect of the claims starts at the earliest opportunity, with particular emphasis on the legal recoverability of each claim.
- Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate.
- Ongoing case management of debts being pursued by solicitors, giving instructions within own level of authority or making recommendations to your Team Leader regarding matters outside own authority.
- Recommend discontinuation of recovery where there is little prospect of success.
- Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
- Pass all audits at 95% or above.
- Provide excellent customer service.
- Manage own workload including hitting KPIs with PH and non PH communication.
- Plan and execute strategic initiatives to agreed timelines.
- Ensure a relevant level of technical understanding with continuous development and learning.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
Key Requirements
- At least 2 years’ experience in a Customer Service role.
- At least 2 years’ experience in a motor claims role.
- Previous experience of working in insurance claims recovery.
In Return, We Can Offer You
Basic Salary £25,000-26,000 (DOE) as well as market leading benefits. 25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Motor Recovery Claims Handler in Tonbridge employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Recovery Claims Handler in Tonbridge
✨Tip Number 1
Get to know the company inside out! Research Trinity Claims and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of a Motor Recovery Claims Handler. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Motor Recovery Claims Handler in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Recovery Claims Handler role. Highlight your relevant experience in customer service and motor claims, and don’t forget to showcase any achievements that demonstrate your ability to deliver excellent results.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Trinity Claims. Mention your passion for customer service and how your skills align with our commitment to going above and beyond for our clients.
Showcase Your Skills: In your application, be sure to highlight your technical understanding of insurance claims recovery. We want to see how you can contribute to our mission of providing seamless support and achieving market-leading cost control.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Make sure you brush up on your knowledge of motor claims and recovery processes. Familiarise yourself with the key responsibilities listed in the job description, especially around pursuing recovery and managing cases. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the company's commitment to customer care.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations related to claims management. Prepare by thinking through potential scenarios, such as dealing with difficult clients or making decisions on case management. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.