At a Glance
- Tasks: Investigate and manage motor claims suspected of fraud, ensuring thorough and compliant investigations.
- Company: Trinity Claims, a trusted leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, 25 days annual leave, on-site gym, free snacks, and birthday holiday.
- Other info: Equal opportunities employer encouraging diverse applications.
- Why this job: Join a dynamic team making a real impact in fraud detection and customer support.
- Qualifications: 2+ years in Motor Claims Counter Fraud with strong understanding of claims processes.
The predicted salary is between 33000 - 38000 £ per year.
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
To investigate and manage a portfolio of motor claims where fraud is suspected or identified, ensuring that all investigations are conducted thoroughly, proportionately, and in line with regulatory requirements, internal best practice, and evidential standards. The role is responsible for identifying fraudulent activity, mitigating indemnity spend, and supporting accurate and defensible claims outcomes.
Key Responsibilities:- Manage a portfolio of suspected fraud claims from referral through to resolution.
- Conduct structured investigations to validate or repudiate claims in line with best practice.
- Ensure all actions are compliant with legislation (including Data Protection) and internal governance standards.
- Maintain accurate, detailed, and auditable file notes and MI.
- Minimise indemnity spend through robust fraud detection and challenge.
- Deliver outcomes that are fair, evidence-based, and defensible at FOS or litigation stage.
- Handle a caseload of motor fraud investigations including staged, contrived accidents, induced incidents, exaggerated claims, policy misrepresentation.
- Develop and document investigation strategies for each case.
- Gather, review and analyse evidence.
- Determine whether fraud thresholds are met and progress accordingly.
- Conduct open-source intelligence (OSINT) and internal database searches to validate claims.
- Identify links between claimants, vehicles, addresses, and previous claims.
- Utilise fraud tools and data sources to strengthen evidential position (e.g. claims history, link analysis).
- Make clear, evidence-based decisions to repudiate claims, prevent further indemnity spend and remove fraud concerns where appropriate.
- Ensure decisions align with regulatory expectations and are supported by clear rationale.
- Ensure all investigations follow Counter Fraud Best Practice Guide principles, maintain evidential integrity and audit trail.
- Accurately record all actions and decisions on the claims system.
- Contribute to audit activity and quality assurance processes.
- Identify emerging fraud trends and patterns.
- Highlight gaps in processes, controls or systems.
- Support development of fraud strategies, controls, and MI reporting.
- Assist with training or knowledge sharing across the department.
- Minimum of 2 years experience working within a Motor Claims Counter Fraud role.
- Strong understanding of motor claims processes (liability, credit hire, PI, etc.).
- Exposure to fraud typologies (staged, induced, exaggerated claims).
- Knowledge of fraud detection techniques and investigation principles.
- Understanding of regulatory environment (FOS, CIDRA, Data Protection).
- Awareness of fraud tools and intelligence sources.
In return, we can offer you:
- Basic Salary £33-38,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Motor Claims Counter Fraud Investigator in Tonbridge employer: Trinity Claims
Trinity Claims is an exceptional employer, offering a dynamic work environment where innovation meets dedication. With a strong focus on employee well-being, we provide market-leading benefits including an on-site gym, free meals, and generous annual leave, all while fostering a culture of support and professional growth. Join us in our mission to deliver outstanding claims management services and be part of a team that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Counter Fraud Investigator in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions specific to motor claims and fraud investigation. Practise your responses and think of examples that showcase your skills and experience. We want you to shine!
✨Tip Number 3
Showcase your expertise! Bring along any relevant certifications or training you've completed in fraud detection or motor claims. This will demonstrate your commitment and knowledge in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Trinity Claims.
We think you need these skills to ace Motor Claims Counter Fraud Investigator in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Claims Counter Fraud Investigator role. Highlight your relevant experience and skills, especially those related to fraud detection and investigation techniques. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Trinity Claims. We love seeing genuine enthusiasm and a clear understanding of what we do.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements in previous roles. Whether it’s successfully identifying fraudulent claims or improving processes, we want to know how you've made a difference. Numbers and specific examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Trinity Claims
✨Know Your Fraud Typologies
Make sure you brush up on the different types of fraud, like staged and exaggerated claims. Being able to discuss these in detail will show your understanding of the role and impress the interviewers.
✨Demonstrate Your Investigation Skills
Prepare to talk about your previous experiences with investigations. Share specific examples where you successfully identified fraudulent activity and how you approached those cases. This will highlight your practical skills and problem-solving abilities.
✨Familiarise Yourself with Regulatory Standards
Understand the regulatory environment surrounding motor claims and fraud detection. Be ready to discuss how you ensure compliance with legislation like Data Protection and how it impacts your investigative processes.
✨Showcase Your Analytical Abilities
Be prepared to explain how you gather and analyse evidence. Discuss any tools or techniques you’ve used in the past, such as OSINT or fraud detection software, to strengthen your case outcomes. This will demonstrate your analytical mindset and attention to detail.
