At a Glance
- Tasks: Support customers through complex home insurance claims with empathy and care.
- Company: Trinity Claims, a leader in dedicated claims management for Policy Expert.
- Benefits: Competitive salary, 25 days annual leave, life insurance, and performance bonuses.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: 1-3 years in household property insurance claims and strong analytical skills.
The predicted salary is between 32000 - 36000 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.
Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.
Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
- Useful Links
- Trustpilot ¦ Glassdoor
About the role
We are seeking a highly organised, empathetic and detail-orientated individual to support our Major Loss team.
Assisting our Major Loss Adjusters and Surveyors on major and complex home insurance claims, you will be an expert voice supporting customers through the claims journey — many of whom are dealing with one of the most traumatic events of their lives, including the loss of their home and possessions.
You will help translate intricate policy terms and supplier reports into clear, actionable steps, coordinating across the buildings, contents and alternative accommodation elements of each claim, and liaising with contractors, experts and internal suppliers to ensure claims progress smoothly.
Key Responsibilities
- Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
- Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
- Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
- Accurately maintain claim files for complete transparency and accuracy.
- Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
- Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
- Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.
- Key Requirements
- 1–3 years' experience in household property insurance claims.
- Understanding of insurance and indemnity policies.
- Strong questioning, decision-making and analytical skills, with excellent attention to detail.
- Excellent organisational and time management skills, with the ability to work well under pressure and meet deadlines.
- Excellent numeracy and literacy skills, and a high level of confidentiality.
- PC literate with good administrative skills, and a driven, professional attitude focused on meeting or exceeding targets.
- 'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy and written English.
- Cert CILA desirable.
In return, we can offer you
Basic Salary of up to £32,000 - £36,000 as well as market leading benefits.
- 25 days Annual leave plus statutory holidays
- Discretionary performance related bonus
Just some of the great benefits we offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Major Loss Adjusting Executive in Tonbridge employer: Trinity Claims
Trinity Claims is an exceptional employer that prioritises both employee development and customer satisfaction. With a strong focus on teamwork and collaboration, you will have the opportunity to work alongside industry experts while managing impactful claims in a supportive environment. Our commitment to regulatory compliance and cost control ensures that you can deliver meaningful outcomes for our clients, all while enjoying a culture that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Major Loss Adjusting Executive in Tonbridge
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Trinity Claims). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Trinity Claims. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Major Loss Adjusting Executive in Tonbridge
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Trinity Claims.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Trinity Claims. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Trinity Claims
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Trinity Claims to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Trinity Claims, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Trinity Claims's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
