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- Tasks: Assist in managing complex claims and provide top-notch customer support.
- Company: Trinity Claims, a leader in claims management with a focus on customer care.
- Benefits: £24,000 salary, 25 days leave, gym access, free snacks, and birthday holiday.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Great opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 33600 £ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About The Role
Your responsibilities will include but will not be limited to:
- Collating and verifying data of Complex Claims for referral to Underwriters
- Recording keeping
- Managing customer queries via phone, email, or portal
You will need to be an energetic, emotionally intelligent, confident, self-driven, flexible, and innovative individual. You will be assisting the Complex Claims Handlers.
Key Responsibilities
- Collect information from customers and Complex Claims Team to ensure swift resolution of queries
- Respond to customer queries via phone, our customer portal or email in an efficient and professional manner
- Support Complex Claims Handlers in managing their claim portfolio by completing tasks
- Assess requirements for alternative accommodation for customers and arrange necessary settlement
- In liaison with the Complex Claims Handlers gather, collate, and submit Complex Claims Reports for referral to Underwriters, including verifying the accuracy of financial data
- Analyse reports and flag concerns
- Process invoices and payments to a high standard in line with company service level agreements
- Collaborate with other teams and departments on a regular basis to ensure high standard of service is provided
Key Requirements
- Experience in a customer service or office administration role
- Understanding of insurance/indemnity policies would be desirable
- Excellent interpersonal and customer service skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Excellent organisational skills
- Initiative and the ability to adapt quickly to different situations
In Return, We Can Offer You
- Basic Salary £24,000 as well as market leading benefits
- 25 days Annual leave plus statutory holidays
Just Some Of The Great Benefits We Offer
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- Discretionary performance related bonus
- An extra day’s holiday for your birthday
Application deadline: This position will remain open until we have found the right person for the job.
EEO Statement: Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Insurance
Complex Support Assistant in Tonbridge employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Support Assistant in Tonbridge
✨Tip Number 1
Get to know the company! Research Trinity Claims and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and complex claims, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Trinity Claims.
We think you need these skills to ace Complex Support Assistant in Tonbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or office administration. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your interpersonal skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and indemnity policies. Brush up on any relevant terminology and be ready to discuss how your previous experience in customer service or office administration can apply to the role.
✨Show Off Your People Skills
As a Complex Support Assistant, you'll be dealing with customers in various situations. Prepare examples of how you've handled difficult customer interactions in the past. Highlight your emotional intelligence and ability to communicate effectively, especially under pressure.
✨Be Organised
Demonstrate your organisational skills by bringing a notepad or digital device to jot down important points during the interview. This shows that you're proactive and ready to take notes on what the interviewers say, which can help you tailor your responses.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, how success is measured for the position, or what challenges the Complex Claims Handlers face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
