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- Tasks: Gather and analyse business requirements to drive improvements and enhance customer experience.
- Company: Join Trinity Claims, a trusted leader in claims management with a 4.5-star Trustpilot rating.
- Benefits: Enjoy a competitive salary, 25 days annual leave, gym access, and free snacks.
- Other info: Hybrid work model with opportunities for professional growth in a supportive environment.
- Why this job: Be the vital link between teams, making a real impact on customer journeys and business performance.
- Qualifications: 2+ years as a Business Analyst, ideally in IT or digital products, with strong communication skills.
The predicted salary is between 37000 - 47000 ÂŁ per year.
Environment: Hybrid (3 days in Tonbridge office per week)
About us: Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting‑edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5‑star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About the Role: We’re looking for a proactive and detail‑driven Business Analyst to join our growing team. In this role, you’ll act as the vital link between business stakeholders and technical teams—ensuring ideas, requirements, and challenges are translated into effective, high‑quality solutions. You’ll play a key role in driving continuous improvement across the business, helping to enhance customer experience, optimise operations, and deliver strong financial performance.
What You’ll Do:
- Partner with stakeholders across the business to gather, analyse, and document requirements
- Ensure requirements are clear, validated, traceable, and aligned to business goals
- Review and analyse current processes, identifying opportunities for improvement and efficiency gains
- Translate business needs into user stories, functional specifications, and acceptance criteria
- Collaborate closely with Product Owners, Developers, and Testers throughout the delivery lifecycle
- Maintain a strong feedback loop with the Lead Business Analyst and Product Owner
- Challenge and refine requirements to ensure the best possible outcomes
- Support the delivery of solutions that enhance customer journeys and business performance
- Act as a key point of contact between the Product Delivery Team and wider business stakeholders
What We’re Looking For:
- At least 2 years’ experience in a Business Analyst role (ideally within IT or digital products)
- Experience working on customer‑facing platforms (insurance or financial services experience is advantageous)
- Solid understanding of the end‑to‑end product delivery lifecycle
- Exposure to data analysis or reporting tools
- Strong organisational and time‑management skills
- Excellent communication and stakeholder‑management abilities
- Relevant IT/Business Analysis qualifications
Benefits in return:
- Basic Salary £37,000 – £47,000 (DOE) as well as market‑leading benefits.
- 25 days Annual leave plus statutory holidays.
- On‑site gym
- Free on‑site parking
- Free on‑site breakfast bar
- Complimentary on‑site snacks and soft drinks
- Discretionary performance‑related bonus
- An extra day’s holiday for your birthday
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Business Analyst in Tonbridge employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Trinity Claims on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their business model and customer journey. Show us how your skills as a Business Analyst can enhance their operations and customer experience.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles. We love hearing about real-life experiences that demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Business Analyst in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience, especially in IT or digital products, and showcase your skills in stakeholder management and data analysis. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Trinity Claims. Be sure to mention any experience with customer-facing platforms, as that’s a big plus for us.
Showcase Your Problem-Solving Skills: As a Business Analyst, you'll need to demonstrate your ability to identify opportunities for improvement. In your application, share specific examples of how you've tackled challenges in previous roles and the impact of your solutions. We love seeing proactive thinkers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Trinity Claims!
How to prepare for a job interview at Trinity Claims
✨Know Your Stakeholders
Before the interview, research Trinity Claims and understand their business model. Familiarise yourself with how they interact with stakeholders and the importance of clear communication in a Business Analyst role. This will help you demonstrate your understanding of the company's needs and how you can contribute.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples from your past experience where you've successfully gathered and analysed requirements. Be ready to explain how you identified opportunities for improvement and how your contributions led to enhanced customer experiences or operational efficiencies.
✨Master the Delivery Lifecycle
Brush up on the end-to-end product delivery lifecycle. Be prepared to talk about your experience collaborating with Product Owners, Developers, and Testers. Highlight any tools or methodologies you’ve used that align with their processes, as this shows you’re ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the team is facing or how they measure success in the Business Analyst role. This not only shows your interest but also your proactive approach to understanding the business better.