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For Companies At a Glance
- Tasks: Conduct technical assessments of building insurance claims and support resolution processes.
- Company: Trinity Claims, a leader in claims management with a focus on customer care.
- Benefits: Competitive salary, 25 days annual leave, performance bonuses, and great perks.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 5+ years in construction or surveying, strong technical skills, and customer-focused mindset.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 32000 - 48000 ÂŁ per year.
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting‑edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
About The Role
We’re looking for an experienced Technical Desk Surveyor to join our Surveying team and play a key role in the assessment and control of large loss building claims. This is a predominantly desk‑based position, where you’ll use your technical expertise to scope works, validate costs, and support the effective resolution of complex claims — ensuring fair outcomes for customers while maintaining strong cost control. You’ll work closely with surveyors, contractors, claims handlers, and customer services colleagues, acting as a trusted technical expert across building‑related claims. Occasional field visits may be required during surge periods.
At Trinity, we’re passionate about our people. We foster a collaborative, inclusive environment where diverse backgrounds and experiences are valued and encouraged.
Key Responsibilities
- Carrying out desk‑based technical assessments of building insurance claims, including large loss and complex cases
- Reviewing surveyor reports, photographs, documentation and policy cover to assess validity and quantum
- Preparing accurate scopes of work and technical reports using Xactware
- Validating customer and contractor quotations and invoices to ensure costs are fair, reasonable and policy compliant
- Supporting large loss and complex claim handlers with technical input and customer communication
- Liaising with approved contractors on variations, interim payments and reinstatement methodology
- Identifying opportunities for cost savings, repudiation or further investigation, including referral for site visits
- Providing technical support to Customer Services, including first‑stage input on FOS complaints
- Acting as a technical referral point for admin teams and supporting the wider Surveying function
- Auditing surveyor and contractor performance, identifying leakage and process improvements
- Assessing subsidence claims through desk‑based review of structural indicators and expert reports
Essential Key Requirements
- Minimum 5 years’ experience in construction or a trade background
- Strong technical understanding of building repairs, reinstatement methodology and pathology
- Excellent numeracy, written and verbal communication skills
- Confident decision‑maker with strong attention to detail
- Ability to manage a high‑volume, task‑based workload
- Customer‑focused approach with the ability to handle sensitive or challenging conversations
Desirable
- 3+ years’ experience in surveying or estimating within insurance claims
- Experience using Xactware or similar estimating software
- Knowledge of HSE regulations
- Basic understanding of financial services or insurance regulations
- Qualifications in surveying (HNC or similar)
In Return, We Can Offer You
- Basic Salary of up to ÂŁ40,000 - ÂŁ45,000 (DOE), as well as market leading benefits
- 25 days Annual leave plus statutory holidays
- Discretionary performance related bonus
Just Some Of The Great Benefits We Offer
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
- A vehicle and tools for work purposes (subject to policy)
- Uniform, PPE and all the support you need to do your job safely and effectively
If you’re proactive, customer‑focused and thrive in a fast‑paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Technical Desktop Surveyor - Redditch employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Desktop Surveyor - Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Technical Desktop Surveyor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of building claims. Practice common interview questions and think about how your experience aligns with what Trinity Claims is looking for. Confidence is key!
✨Tip Number 3
Showcase your skills through examples! When you get the chance to chat with potential employers, share specific instances where you’ve successfully managed complex claims or improved processes. This will help them see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Trinity Claims!
We think you need these skills to ace Technical Desktop Surveyor - Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Desktop Surveyor role. Highlight your relevant experience in construction and insurance claims, and don’t forget to showcase your technical skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Trinity Claims. Mention specific experiences that relate to the job description and show us your passion for customer care.
Show Off Your Technical Skills: Since this role involves a lot of technical assessments, make sure to emphasise your experience with tools like Xactware. We want to see how your skills can help us deliver top-notch service to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building repairs and insurance claims. Familiarise yourself with common terminology and processes, especially around Xactware, as this will show that you're ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in managing complex claims and your ability to make confident decisions. This is your chance to demonstrate how your background aligns perfectly with what Trinity Claims is looking for.
✨Practice Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Role-play potential scenarios where you might need to handle sensitive conversations or provide technical support to customer services.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if Trinity Claims is the right fit for you. Think about asking how they foster collaboration within the team or what challenges they currently face in the surveying function.