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For Companies At a Glance
- Tasks: Conduct desk-based assessments of building insurance claims and support complex claim resolutions.
- Company: Trinity Claims, a leader in claims management with a focus on customer care.
- Benefits: Competitive salary, 25 days leave, performance bonuses, and great employee perks.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 5+ years in construction or trade, strong technical skills, and excellent communication.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 34000 - 50000 £ per year.
Overview
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. We combine cutting-edge proprietary technology with the highest standards of customer care to provide seamless support from first contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts has earned the trust of thousands of customers by consistently delivering results. We’re proud of our 4.5-star Trustpilot rating and our commitment to go above and beyond when it matters most.
About The Role
We’re looking for an experienced Technical Desk Surveyor to join our Surveying team and play a key role in the assessment and control of large loss building claims. This is predominantly a desk-based position where you’ll scope works, validate costs, and support the effective resolution of complex claims—ensuring fair outcomes for customers while maintaining strong cost control. You’ll work closely with surveyors, contractors, claims handlers, and customer services colleagues as a trusted technical expert across building-related claims. Occasional field visits may be required during surge periods.
At Trinity, we’re passionate about our people. We foster a collaborative, inclusive environment where diverse backgrounds and experiences are valued and encouraged.
Key Responsibilities
- Carrying out desk-based technical assessments of building insurance claims, including large loss and complex cases
- Reviewing surveyor reports, photographs, documentation, and policy cover to assess validity and quantum
- Preparing accurate scopes of work and technical reports using Xactware
- Validating customer and contractor quotations and invoices to ensure costs are fair, reasonable, and policy compliant
- Supporting large loss and complex claim handlers with technical input and customer communication
- Liaising with approved contractors on variations, interim payments, and reinstatement methodology
- Identifying opportunities for cost savings, repudiation, or further investigation, including referral for site visits
- Providing technical support to Customer Services, including first-stage input on FOS complaints
- Acting as a technical referral point for admin teams and supporting the wider Surveying function
- Auditing surveyor and contractor performance, identifying leakage and process improvements
- Assessing subsidence claims through desk-based review of structural indicators and expert reports
Essential Key Requirements:
- Minimum 5 years’ experience in construction or a trade background
- Strong technical understanding of building repairs, reinstatement methodology, and pathology
- Excellent numeracy, written, and verbal communication skills
- Confident decision-maker with strong attention to detail
- Ability to manage a high-volume, task-based workload
- Customer-focused approach with the ability to handle sensitive or challenging conversations
Desirable
- 3+ years’ experience in surveying or estimating within insurance claims
- Experience using Xactware or similar estimating software
- Knowledge of HSE regulations
- Basic understanding of financial services or insurance regulations
- Qualifications in surveying (HNC or similar)
In Return, We Can Offer You
- Basic Salary of up to £40,000 - £45,000 (DOE), as well as market leading benefits.
- 25 days annual leave plus statutory holidays
- Discretionary performance related bonus
- Great Benefits
- Life insurance cover
- Enhanced company pension scheme
- Employee of the month & employee of the year awards
- Refer a Friend scheme
- An extra day’s holiday for your birthday
- Paid volunteering/charity day a year
- A vehicle and tools for work purposes (subject to policy)
- Uniform, PPE, and all the support you need to do your job safely and effectively
If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Technical Desk Surveyor employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Desk Surveyor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Technical Desk Surveyor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of building repairs. Be ready to discuss your experience with complex claims and how you’ve handled challenging situations in the past. Confidence is key!
✨Tip Number 3
Showcase your customer-focused approach during interviews. Share examples of how you’ve gone above and beyond for clients in previous roles. This will highlight your fit for Trinity Claims’ commitment to excellent customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Trinity Claims.
We think you need these skills to ace Technical Desk Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Desk Surveyor role. Highlight your relevant experience in construction and insurance claims, and don’t forget to showcase your technical skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Trinity Claims. Mention specific experiences that relate to the job description and show us your passion for customer care.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building repairs and reinstatement methodology. Familiarise yourself with common issues in large loss claims and be ready to discuss how you would approach them.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in surveying or estimating within insurance claims. Be ready to explain how you've handled complex cases and what outcomes you achieved.
✨Master the Tools of the Trade
If you have experience with Xactware or similar estimating software, make sure to mention it. If not, consider doing a quick tutorial to understand its basics, as this could set you apart from other candidates.
✨Communicate Clearly
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare for potential questions about handling sensitive conversations and demonstrate your customer-focused approach.
