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- Tasks: Manage household claims, advise policyholders, and ensure smooth claim progression.
- Company: Trinity Claims is dedicated to excellent customer service and employee development.
- Benefits: Enjoy a competitive salary, 25 days leave, gym access, and free snacks.
- Other info: Opportunities for training and development through Trinity Academy.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: 3 years experience in Home Claims and strong communication skills required.
We are looking for an enthusiastic and customer-focused Claims Advisor to manage a portfolio of fast-moving household claims. This role involves advising policyholders, verifying coverage, gathering documentation, and ensuring smooth claim progression from start to settlement. Strong communication, organisation, and problem-solving skills are essential, along with the ability to prioritise tasks in a high-volume environment.
This is a fantastic opportunity for someone who is motivated, empathetic, and passionate about delivering excellent customer service.
We want you to:
- Manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone.
- Provide first class, full lifecycle claims handling and act as the primary Policyholder contact.
- Help develop technical excellence within the claims team.
- Assist the training function to build material.
We’ll need you to be able to:
- Advise policyholders on general queries and claims queries relevant to their claim or policy.
- Respond to Policyholder portal messages professionally and within a timely manner.
- Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action.
- Ensure policy covers and limits are applied where applicable.
- Take a methodical approach to each claim and work through the processes with each policy holder.
- Request information for example photos of damage and proof of ownership from Policyholders by using the system effectively.
- Arrange for payments to be made within authority levels.
- Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible.
- Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from to settlement.
- Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
- Help build processes and material.
- Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
- Negotiate settlement of claims both verbally and in writing.
- Assist with overflow calls during peak times where necessary.
- Constantly seek improvements in how we deliver excellent customer service.
- Ensure that SLA’s and KPI’s are met and maintained consistently.
- Undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure efficiency & cost control at the highest level.
Skills/Attributes required:
- Excellent verbal and written communication skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Ability to work well under pressure and meet deadlines.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
- Drive/motivation.
- Helpfulness and a passion for customer service.
- High energy levels.
- Positive approach.
- Team player.
- Drive and enthusiasm for meeting targets.
- Empathy and understanding.
- Confidence & a professional attitude.
Experience/knowledge:
- At least 3 years experience in a Home Claims role.
In return, we can offer you:
- Basic Salary £35,000-40,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- Life insurance cover.
- Enhanced company pension scheme.
- Cycle to Work Scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
- Support in your development and wellbeing, including an Employee Assistance Program (EAP).
- Eye test vouchers.
- Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
- Social events.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Technical Claims Handler employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler
✨Tip Number 1
Familiarise yourself with common household claims processes and terminology. This will help you speak confidently about the role during any interviews and demonstrate your understanding of the industry.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can prepare you for the types of interactions you'll have with policyholders.
✨Tip Number 3
Research StudySmarter and our values to align your answers with what we stand for. Showing that you understand our mission and culture can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experience that showcase your problem-solving abilities and customer service skills. Be ready to discuss how you've successfully managed high-pressure situations in previous roles.
We think you need these skills to ace Technical Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in household claims. Emphasise your communication skills and ability to manage a high-volume portfolio.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for customer service and your problem-solving abilities. Mention specific examples of how you've successfully managed claims or resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These are key attributes for the Technical Claims Handler role.
Showcase Your Experience: Detail your previous experience in a Home Claims role, focusing on your achievements and how you contributed to improving customer satisfaction and claim processing efficiency.
How to prepare for a job interview at Trinity Claims
✨Showcase Your Communication Skills
As a Technical Claims Handler, strong communication is key. Be prepared to demonstrate your ability to explain complex information clearly and concisely, both verbally and in writing. Use examples from your past experience where you successfully communicated with policyholders or colleagues.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. During the interview, share specific instances where you effectively resolved issues for customers or streamlined processes. Highlight your methodical approach to handling claims and how it benefited the policyholders.
✨Emphasise Organisational Skills
Managing a high-volume portfolio means you need to be organised. Discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Providing examples of how you handled multiple claims simultaneously will show your capability.
✨Express Your Passion for Customer Service
The role is customer-focused, so it's important to convey your enthusiasm for delivering excellent service. Share stories that illustrate your empathy and understanding towards policyholders, and how you go the extra mile to ensure their satisfaction.