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- Tasks: Help restore homes and businesses affected by damage, providing hands-on support.
- Company: Trinity Claims, a trusted name in claims management with a 4.5-star Trustpilot rating.
- Benefits: Competitive salary, 25 days annual leave, company van, and performance bonuses.
- Why this job: Make a real difference in people's lives while working in a dynamic team environment.
- Qualifications: Open to all experience levels; strong communication and customer service skills are key.
- Other info: Enjoy a home-based role with travel opportunities and excellent career growth.
The predicted salary is between 25500 - 30000 £ per year.
Salary: £25,500 - £30,000 DOE
About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
About The Role
We’re looking for motivated and reliable people to join our First Response team as Technicians. This role is home-based, meaning you’ll start from your own address. You will be provided with a company van for exclusive work use, and you’ll be required to travel across your local area and, at times, across the UK.
In this role, you’ll help people whose homes or businesses have been affected by leaks, floods, fires, or other accidental damage. You’ll work in a hands-on environment, supported by a friendly and experienced team. Full training is provided for those joining at trainee level.
Key Responsibilities
- Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
- Helping to monitor and install drying equipment on-site.
- Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
- Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
- Maintaining health and safety standards at all times.
- Providing excellent customer service to policyholders and other relevant parties.
- Travel to jobs across your local area and occasionally further afield in the UK.
Key Requirements
- We’re open to applicants of all experience levels. You may be a complete beginner or someone with existing restoration, construction, maintenance, or insurance knowledge.
- Clear and confident communication skills.
- A passion for delivering outstanding customer service.
- The ability to work effectively within a team and under pressure.
- Basic computer knowledge.
- A full, clean driving license with no more than 3 points.
- Previous experience in damage restoration (preferable but not essential).
- Familiarity with the insurance claims process (desirable but not essential).
In Return, We Can Offer You
- Basic Salary of £25,500 - £30,000 (DOE), as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- Discretionary performance related bonus.
- A company van provided for work use.
Just Some Of The Great Benefits We Offer
- Life insurance cover.
- Enhanced company pension scheme.
- Employee of the month & employee of the year awards.
- Refer a Friend scheme.
- An extra day’s holiday for your birthday.
- Paid volunteering/charity day a year.
If you’re proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!
Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
First Response Restoration Technician in Swindon employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Restoration Technician in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trinity Claims and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a First Response Restoration Technician.
✨Tip Number 3
Show off your customer service skills! Since this role is all about helping people, be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace First Response Restoration Technician in Swindon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you’re genuinely excited about the role and ready to make a difference in people’s lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience or skills that match the job description. Whether you're a newbie or have some experience, we want to see how you fit into our First Response team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trinity Claims
✨Know Your Stuff
Before the interview, make sure you understand the basics of damage restoration and the role of a First Response Restoration Technician. Brush up on common issues like leaks and floods, and be ready to discuss how you would handle these situations.
✨Show Off Your Customer Service Skills
Since this role involves helping people in distressing situations, highlight any previous experience where you've provided excellent customer service. Share specific examples that demonstrate your ability to communicate clearly and empathetically.
✨Be Ready to Talk Teamwork
This job requires working closely with others, so be prepared to discuss your experience in team settings. Think of examples where you collaborated effectively, especially under pressure, and how you contributed to achieving a common goal.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the types of challenges the team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.