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- Tasks: Handle fast-paced household claims and advise policyholders on insurance queries.
- Company: Trinity Claims is a leading insurance provider focused on excellent customer service.
- Benefits: Enjoy a competitive salary, 25 days annual leave, gym access, and free snacks.
- Why this job: Join a supportive team where you can make a real impact on customers' lives.
- Qualifications: 2 years of customer service experience; claims experience is a plus but not required.
- Other info: This role is entry-level and offers opportunities for growth in the insurance industry.
The predicted salary is between 20400 - 21840 £ per year.
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We Want You To
To advise policyholders on general queries and insurance claims issues for relevant or related peril, and to provide world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of fast-moving, household claims
We Want You To
To advise policyholders on general queries and insurance claims issues for relevant or related peril, and to provide world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of fast-moving, household claims
We’ll Need You To Be Able To
- Respond to Policyholder portal messages professionally and within our agreed SLA
- Advise policyholders on general queries and insurance claims issues for relevant or related peril
- Build policy-holder confidence by developing rapport and listening to each and every policy holder specifically.
- Check that the policy covers the claims.
- Take a methodical approach to each claim and working through the processes with each policy holder.
- Request and gathering documents and information from customers such as receipts, photographs, or accident reports.
- Arrange for payment to be made within authority levels.
- Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement.
- Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
- Perform basic fraud checks and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team.
- Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
- Negotiate settlement of claims both verbally and in writing.
- Assist with overflow calls during peak times where necessary.
- Constantly seek improvements in how we deliver excellent customer service.
- Ensure that SLA’s and KPI’s are met and maintained consistently.
- Undertake any individual or team task or activity reasonably requested and in line with the company values
Experience/knowledge
- At least 2 years experience in a Customer Service role.
- Previous claims experience is desirable but not essential
In Return, We Can Offer You
Basic Salary £24,000-26,000 (DOE) as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
- Discretionary performance related bonus
- On-site gym
- Free on-site parking
- Free on-site breakfast bar
- Complimentary on-site snacks and soft drinks
- An extra day’s holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
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Small Claims Handler employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Small Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the lifecycle of a claim will help you answer policyholder queries more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Small Claims Handler, you'll need to build rapport with policyholders and negotiate settlements, so being articulate and empathetic is key.
✨Tip Number 3
Research common issues faced by policyholders in small claims. Being able to discuss these topics intelligently can set you apart from other candidates and show that you're proactive about understanding the role.
✨Tip Number 4
Network with professionals in the insurance industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Trinity Claims.
We think you need these skills to ace Small Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Small Claims Handler. Familiarise yourself with the key tasks such as advising policyholders, managing claims, and liaising with various parties.
Tailor Your CV: Highlight relevant experience in customer service and any claims handling knowledge. Use specific examples that demonstrate your ability to manage high-volume claims and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention how your skills align with the job requirements, particularly your ability to build rapport with policyholders and handle claims efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims handling.
How to prepare for a job interview at Trinity Claims
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Small Claims Handler. Familiarise yourself with the claims process and the types of queries you might encounter. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since this role involves advising policyholders, be prepared to discuss your previous customer service experience. Highlight specific examples where you built rapport with customers or resolved issues effectively, as this will show your ability to handle claims professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific claims situations. Think about how you would approach gathering information, negotiating settlements, or managing multiple claims. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Problem-Solving Skills
The role requires a methodical approach to claims handling. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in high-pressure situations. Providing examples of past experiences where you successfully navigated challenges will strengthen your candidacy.
